Medical Practice Leader, Clinic Operations (Tucson

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The Practice Leader is responsible for oversight of clinic location with accountability for all clinic operations including cost, quality, and patient satisfaction results. Reporting to the Manager of Operations for Central & West region, this leader will manage to clinic budgets for finance, staffing, quality performance, facilities, and physician relations and is critical to driving the clinical quality and patient service experience across clinics.

This leader drives the performance of clinic teams providing growth, development, and ongoing management of practice operations staff. Excellent communication, problem-solving, follow-through and diplomacy skills are required for success in this highly visible leadership role.

• Manage overall performance of assigned Clinic location across assigned market including cost, quality, and patient satisfaction
• Partner with integration teams to ensure successful practice onboarding and integration, and appropriate resource allocation
• Support provider recruitment efforts in the market and play a key role in the successful onboarding and integration of new practices and providers
• Provide leadership and coaching to Clinic teammates ensuring regular communication across the team and development to prepare for continued growth
• Handle all aspects of staffing and team management, fostering a high-performance work environment that values employees and promotes development and success
• Ensure appropriate strategies are implemented to achieve clinical quality and patient services experience measures
• Collaborate in developing annual budgets and review and analyze monthly financial performance to L and KPI performance metrics
• Follow through on key goals and performance measures that advance organizational strategy and business plan
• Develop productivity and other performance projections for both budget and look-forward projections
• Liaise between operations and physician leadership to ensure providers' needs are being successfully addressed to reinforce a culture of transparency and support
• Identify opportunities for improvement and drive change initiatives to completion to improve overall operations and financial outcomes
• Support development of market provider workforce plan, including provider moves, impact on panels, co-located clinics, etc.
• Achieve annual budget
• P&L analysis

• High emotional intelligence, the ability to forge meaningful relationships, and success navigating diverse stakeholder groups
• A keen sense of personal accountability for delivering individual and team results
• Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do
• A passion for being hands‑on in problem‑solving and execution
• A low ego and humility; an ability to gain trust through effective communication and doing what you say you will do
• History and success leading and managing teams to deliver P+L results
• Demonstrated experience driving results in a high‑growth enterprise, examples:
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent sales and customer service skills

• High school Diploma or equivalent
• 3+ years of management experience in a medical clinic, primary care or specialty care
• Experience and knowledge of professional billing and healthcare components including, but not limited to, access, coding, billing, collections, practice management systems, payer relations, appeals, and authorization process
• Direct leadership of multiple team members including performance evaluations, coaching conversations, and corrective action conversations
• Understanding of value‑based care and the role that operational leaders and teams play in supporting population healthcare
• Driver's License and access to reliable transportation

• Managed Care experience
• Related experience in technical…