Chief Operating Officer

Description

The Chief Operating Officer (COO) is the CEO’s primary internal partner, responsible for translating organizational strategy into disciplined operational execution across housing, programs, and support functions. While the CEO focuses externally on funders, partners, advocacy, and growth, the COO owns day-to-day operations, ensuring quality, productivity, and measurable client impact in a complex, grant-funded environment (HUD, AHCCCS, other public and private funders).

• Competitive Salary
• Employer Subsidized Health Insurance for Employee and Family
• Employer Matching 401 (k) plan (after 1 year)
• Employer Subsidized Dental Plan and Vision Plan
• Paid Life Insurance
• Employer Paid Training
• 160 Hours Paid Time Off (PTO) Per Year

• Lead multidisciplinary teams across Housing, Operations, and Program Leadership, providing clear direction and accountability for performance.
• Oversee daily operations of housing programs, supportive services, and administrative workflows to ensure smooth, reliable service delivery across sites and programs.
• Monitor operational and program performance against organizational goals, grant deliverables, and impact metrics; adjust workflows and resources to keep benchmarks on track.
• Own quality assurance and continuous improvement processes, including use of data, feedback, audits, and corrective action
• Maintain effective internal communication systems so staff and leaders have clarity on priorities, decisions, and expectations.
• Establish, monitor, and report on staff productivity benchmarks (e.g., caseloads, service contacts, documentation timeliness) to ensure sustainable, high-performing operations.

• Lead project management for key operational initiatives (new programs, expansions, process redesign, system implementations), from scoping through execution and evaluation.
• Design and refine service and structures that increase client engagement, satisfaction, retention, and measurable impact, in alignment with funder and regulatory requirements.
• Oversee implementation of new housing and service programs, ensuring operational readiness (staffing, processes, facilities, technology, compliance).
• Develop and maintain operational policies and procedures that support consistency, compliance, and effective management control.
• Establish and enforce operational standards that promote excellence in customer service and trauma-informed, person-centered practice.
• Plan, run, and follow through on cross-functional meetings that result in consensus, clear decisions, and documented action plans.

• Ensure operations comply with HUD, AHCCCS, and other regulatory and contractual requirements, including documentation, reporting, and audit readiness.
• Partner with finance and grants management to align operational plans with budgets, contract terms, and funder performance expectations.
• Monitor operational and program data to identify trends, risks, and opportunities; lead corrective actions to address underperformance or compliance concerns.
• Contribute to strategic and annual planning, bringing operational insights to decisions about growth, service mix, and resource allocation.

• Build and sustain high-performing multidisciplinary teams that operate with a shared commitment to mission, outcomes, and mutual respect.
• Model and reinforce our values and a culture of accountability, collaboration, and high standards in day-to-day operations.
• Practice a collaborative, empowering management style—delegating effectively, providing coaching and guidance, and developing emerging leaders.
• Serve as a thought partner to the CEO and executive team on operational strategy, organizational structure, and change management.

• Focuses on outcomes, efficiency, and execution, measuring success by meeting and exceeding benchmarks (e.g., occupancy, service utilization, compliance scores, client outcomes).
• Takes a solution-focused approach; breaks down problems, clarifies constraints, and identifies what it will take operationally to get to the goal.
• Comfo…