Student Services Administration Manager I, Graduate College Admin

Position Highlights

The University of Arizona's Graduate College invites you to apply to the role of Student Services Administration Manager I. The Assistant Director of Graduate Admission and Degree Services (GrADS) provides collaborative leadership and supervisory oversight with a focus on ensuring efficient graduate student service operations throughout the graduate student lifecycle (admissions through degree award). This position requires close collaboration with the Director of Graduate Admission and Degree Services to ensure a quality student experience.

The Assistant Director will report directly to the Director of Graduate Admission and Degree Services and supervise several team members. The major duties and responsibilities are listed below and other duties may be assigned.

Position Highlights

The University of Arizona's Graduate College invites you to apply to the role of Student Services Administration Manager I. The Assistant Director of Graduate Admission and Degree Services (GrADS) provides collaborative leadership and supervisory oversight with a focus on ensuring efficient graduate student service operations throughout the graduate student lifecycle (admissions through degree award). This position requires close collaboration with the Director of Graduate Admission and Degree Services to ensure a quality student experience.

The Assistant Director will report directly to the Director of Graduate Admission and Degree Services and supervise several team members. The major duties and responsibilities are listed below and other duties may be assigned.

The University of Arizona Graduate College plays a central role in advancing graduate education, research excellence, and student success across the university. The Graduate College supports graduate programs by fostering an academic environment that prepares students for leadership in research, industry, public service, and academia. Through collaboration with colleges and departments campus-wide, the Graduate College promotes innovative scholarship, professional development, and access to graduate education, while upholding the highest standards of academic integrity and mentorship.

Committed to student-centered support and institutional impact, the Graduate College drives initiatives that strengthen graduate outcomes, research engagement, and the university’s mission as a leading public research institution.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .



Duties & Responsibilities


Lead Graduate Student Services Operations:

• Support and provide input on the strategic direction and coordination of Graduate Admission and Degree Services operations under the guidance of the Director.
• Develop and maintain comprehensive Graduate Admission and Degree Services manual/training document and notify Graduate College GrADS team of important changes to policies/procedures.
• Collaboratively establish strategic priorities with GrADS team for graduate student lifecycle from admissions through degree completion.
• Oversee, supervise and assign responsibilities of the GrADS team to meet seasonal demand and ensure the uninterrupted, efficient work flow from admissions to degree audit/award.
• Provide support for routine processes for GrADS team and provide expert leadership on generalist support for admissions and degree milestones.
• Review and report on admissions trends and identify areas for improvement. Periodically review and evaluate admissions processes.
• Develop protocols and metrics for periodic assessment of the graduate student body’s progress toward degree including timely progression through milestones.
• Work with Director of GrADS and Associate Dean of Academic Services to implement interventions.
• Review,…