Supervisor,Loan Servicing Job Tucson area,Arizona USA,Management

Supervisor, Loan Servicing

The Supervisor, Loan Servicing reporting to the Manager of Loan Servicing, is responsible for managing the day-to-day operations of the Loan Servicing team, ensuring efficient and effective servicing of loans and superior Member service. This role involves overseeing processes including Payment Processing, Title Work, Insurance (Claims and Force-Placed), and Mail Handling. The Supervisor ensures adherence to credit union regulations, bylaws, policies, and procedures, aiming to meet departmental goals and enhance service levels, reduce expenses, and limit risks.

The Supervisor is responsible for leading and motivating the team, coaching and developing talent to achieve department goals, while keeping the Manager informed of any issues and working collaboratively to achieve departmental objectives.

Salary range is $ 64, - $84,361.46 /annually. Job Grade, EX 13. Final salary is dependent on candidate's experience and qualifications.

Qualifications:

Associates in Business Administration, Finance, Accounting, or equivalent experience
Three (3) years of loan servicing or equivalent experience in a financial institution

To include 2 years in a supervisor or lead role

Experience in process improvement methodology

Minimum Knowledge & Skill Requirements:

Dedicated to meeting the needs of members and employees
Excellent written and verbal communication skills
Proficient in Microsoft Office
Ability to work with speed and accuracy with strong attention to detail
Listens effectively and works collaboratively with employees, peers, business partners, external vendors and third parties
Uses good judgment and works independently to resolve daily challenges, complaints, and concerns
Establishes clear directions and motivates staff to exceed the desired results
Ability to identify areas of opportunity to improve processes to reduce operational risk and improve efficiency

Competencies:

Problem Solving
Managerial Courage
Process Management
Customer Focus
Decision Quality

Working Conditions/Environment:

The job requires the employee to sit for the majority of the time. Infrequent lifting up to 25 lbs. may be required.

Other Requirements:

Must comply with all policies and procedures, including Bank Secrecy Act (BSA). May be required to work evenings and weekends.

Major Responsibilities and Tasks:

Manage and supervise functions of the Loan Servicing Department.

Assist in overseeing the daily operations of the department in conjunction with the Manager of Loan Servicing.

Develop and implement best-in-class operational standards for productivity and error reduction.

Create a team dynamic that focuses on continuous improvement, attention to detail, quality output, cross-functional collaboration, and member experience.

Perform monthly call monitors and transactional/account reviews and provide feedback to employees.

Interview, hire, train, evaluate, and develop employees.

Develop, review, and maintain clear and concise policies, procedures, and user guides that ensure regulatory compliance and mitigate risk.

Resolve escalated disputes and Member complaints.

Make recommendations to management for ways to improve service levels and department operations.

Direct the reconciliation of general ledger accounts handled by the Loan Servicing department.

Ensure an accurate and timely response to email requests and proper documentation.

Monitor and report unusual requests, problems, or situations that may affect efficient operations.

Perform other duties as assigned.

About Us:

At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive.

Benefits And Perks:

Health Coverage – We offer medical, dental and vision coverage for you and your dependents. Other benefits include: life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services).
Paid Time Off and Holidays – Work-life balance is a focus with generous paid time off, with additional time given for…