Library Services Professional III, Billing and Data; Updated

Library Services Professional III, Billing and Data

The University of Arizona Libraries are enterprising partners in advancing the University's priorities by promoting inquiry, creative endeavor, scholarly communication, and lifelong learning. Serving as an intellectual crossroads of the University, the Libraries support innovative interdisciplinary research and scholarship while providing resources and services that enrich both the Arizona community and a global academic audience.

The University of Arizona Libraries' Access and Information Services (AIS) invites you to apply for the role of Library Services Professional (LSP). In this position, you will play a key role in providing support to the Library Services Manager by providing leadership for the circulation and billing programs, including data analysis and reporting efforts within the department, with a primary focus on fulfillment, general data collection coordination, and user management through the Alma/Primo library services platform.

You will also respond to and negotiate complex billing and circulation issues and help secure Personally Identifiable Information (PII).You will provide circulation and billing support and feedback to staff and students working at the frontline service desks and supervise two or more staff members who oversee departmental data-related work. In addition, you will oversee daily frontline circulation and billing inquiries submitted through an online ticketing system and ensure adherence to library and university policies and procedures.

This role offers the opportunity to support the development and implementation of staffing models and training content, follow up on incidents impacting daily operations, and may serve on both departmental and library-wide projects and assignments.

Billing Support;
Department Leadership:

• Acts as the lead for circulation, department-wide data analysis, billing, and PII processes, providing training and coordinating implementation to ensure consistency across department units and campus libraries.
• This includes assessment and benchmarking for policy and procedure changes and other departmental needs, as well as data collection, analysis, and reporting.
• Provides billing and circulation support and training for library staff, part-time student employees, and library customers.
• Directs the work of other staff who support billing and circulation.
• Represents the Libraries or the department in University, library-wide, and departmental meetings and training sessions, as appropriate.
• Serves as a member of the department leadership group that collaboratively reviews and implements changes in team structure, ensuring that policies and work expectations efficiently and effectively accomplish AIS and Libraries objectives.

Department-wide Data Analysis:

• Efficiently manages departmental environmental scanning, data collection, and analysis.
• Serves as a liaison between AIS units to facilitate the coordination of assessment activities and participates in fostering a community of practice related to assessment.

Supervision:

• Supervises and directs the work of two or more full-time staff members and manages other staff, student workers, and temporary employees as needed within the department's Circulation and Billing Unit. This includes hiring, onboarding, training, and ongoing performance management.
• Provides mentoring and coaching to staff to create an environment in which goals can be achieved and career development is fostered.

Ask Us/Service Site;
Customer Service;
Library Opening:

• Provides customers with reference, technology, and circulation assistance (in person, online via chat, phone, and email), including locating library information, resources, materials, and services.
• Negotiates overdue accounts and answers billing and collections questions.
• Troubleshoots software, computers, laptops, projectors, and other emerging technologies.
• Directs the work of student employees who assist with these services.
• Serves as a liaison with the information technology department supporting the Libraries, as needed, to resolve library equipment problems.

Meetings, Email, Professional Development:

• Facilitates…