Customer Relationship Manager - Mining

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

As a Customer Relationship Manager
, you will serve as Caterpillar’s senior relationship lead for key mining customers across Canada
, acting as a trusted advisor to executive and site leaders. You will champion customer needs, build strategic partnerships, and coordinate cross-functional support to drive customer success and long-term value. Success in this role requires strong executive presence, customer advocacy, and the ability to align Caterpillar’s capabilities with customer business objectives.

• Build and maintain strong relationships with senior stakeholders across executive leadership, procurement, supply chain, sustainability, and operations organizations.
• Serve as a trusted partner, fostering long-term engagement that supports customer success and mutual business objectives.
• Establish credibility with key decision-makers and influencers across the customer’s organization.

• Design and implement a comprehensive customer relationship strategy that includes a clear vision, strategic priorities, engagement plans, key initiatives, and stakeholder mapping.
• Leverage customer insights to identify opportunities, mitigate risks, and enhance the overall customer experience.
• Ensure alignment between customer priorities and Caterpillar’s business objectives and growth strategy.

• Advocate for the customer relationship strategy across the enterprise, driving alignment, consistency, and accountability.
• Promote a customer-centric approach that enhances collaboration, continuous improvement, and long-term value creation.
• Share customer feedback and market insights to influence business decisions and strategic planning.

• Act as the primary point of contact for executive engagement, facilitating access to Caterpillar leadership and strategic resources.
• Provide customers with insights into Caterpillar’s long-term vision, capabilities, and strategic direction.
• Foster transparent communication and strengthen executive-to-executive relationships.

• Manage global customer incentive and recognition programs, ensuring consistency, fairness, and alignment with business objectives.
• Oversee program governance, communications, and compliance with company policies and guidelines.
• Evaluate program effectiveness and recommend enhancements to maximize customer value and engagement.

• Coordinate cross‑functional and global engagement to support customer opportunities across regions and dealer networks.
• Facilitate alignment among Caterpillar teams and dealers to ensure a unified customer approach.
• Provide strategic guidance and a global perspective to help identify, prioritize, and advance growth opportunities.

• Identify opportunities to expand customer value, increase engagement, and support profitable growth.
• Monitor customer satisfaction, business performance, and strategic objectives to ensure successful outcomes.
• Lead initiatives that strengthen customer loyalty, improve business results, and…