Chief Operating Officer

• Job Category Executive Leadership, Chief Operating Officer, Senior Executive Leader
• Employee Type Full Time Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

• Phone  x7001

Department:
Executive Leadership

Reports to:

Chief Executive Officer

Salary Range: $100,000-$110,000 annually, depending on experience and qualifications.

Benefits:
Eligible for GRM employee benefits and paid time off.

The Chief Operating Officer (COO) serves as Gospel Rescue Mission's senior executive leader responsible for the overall leadership, integration, performance, and operational excellence of all Programs and Operations.

Reporting directly to the CEO, the COO translates the CEO's vision and organizational strategy into effective execution across GRM's programs, guest services, and operational functions.

The COO leads through leaders. This position develops strong Directors, establishes clear expectations, creates accountability, removes barriers, strengthens systems, and ensures that Programs and Operations work together as one Mission.

The COO is not expected to personally manage every operational detail. Directors and Managers are empowered to lead their areas with appropriate authority and accountability. The COO ensures those leaders are equipped, aligned, accountable, and producing results.

At Gospel Rescue Mission, how we lead matters as much as what we accomplish. The COO must demonstrate Christ centered servant leadership, integrity, sound judgment, excellence, collaboration, accountability, and responsible stewardship. Above all, the COO must be deeply committed to Gospel Rescue Mission's Christ-centered calling and our work of helping people move from homelessness to wholeness.

• Translate the CEO's vision and strategic priorities into clear operational goals, plans, and measurable outcomes.
• Provide the CEO with timely, accurate, and transparent information regarding organizational performance, challenges, opportunities, and risks.
• Lead and develop the Directors within Programs and Operations.
• Ensure organizational priorities move from discussion to execution.
• Create clarity regarding responsibility, authority, accountability, and expected results.
• Identify organizational barriers and lead cross-functional solutions.
• Build systems and leadership capacity necessary for continued organizational growth.
• Protect the health, culture, reputation, and operational integrity of Gospel Rescue Mission.
• Represent GRM with professionalism and excellence with staff, guests, partners, donors, community leaders, and other stakeholders.
• Participate in Board of Directors meetings and presentations as requested by the CEO.
• Maintain strict confidentiality regarding executive, personnel, financial, legal, and organizational matters.

• Coach, mentor, pray with, encourage, challenge, and develop Directors.
• Establish clear expectations and measurable goals for direct reports.
• Give leaders appropriate authority to accomplish their responsibilities.
• Hold leaders accountable for results without taking their responsibilities away from them.
• Practice empowerment rather than micromanagement.
• Address performance concerns promptly, directly, respectfully, and consistently.
• Develop leadership succession and identify emerging leaders.
• Encourage honest communication, healthy conflict, and collaborative problem-solving.
• Require Directors to develop the Managers and leaders beneath them.
• Recognize excellent performance and celebrate organizational and individual success.
• The COO should continually build leaders who are capable of making sound decisions, solving problems, developing their teams, and successfully leading without unnecessary executive intervention.

• Lead…