Assistant Director of Visitor

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Full Time Tucson, AZ, US

3 days ago Requisition

Salary Range: $40,000.00 To $50,000.00 Annually

TUCSON MUSEUM OF ART AND HISTORIC BLOCK

JOB DESCRIPTION | EOE

POSITION:Assistant Director of Visitor Experience
STATUS:Regular Full-Time, Exempt

SCHEDULE:

Wednesday – Sunday weekly

REPORTS TO:Senior Director of Visitor Experience and Safety

DIRECT REPORTS:Visitor Experience Associates

POSITION SUMMARY

The Assistant Director of Visitor Experience is responsible for the day-to-day implementation of the Museum’s visitor experience and retail operations, with a primary focus on front-line service delivery, admissions, and earned-revenue activities including the Museum Store and vendor opportunities such as Artisans Markets, pop-ups, or trunk shows. Working under the direction of the Senior Director of Visitor Experience and Safety, this role translates institutional service standards, policies, and performance goals into consistent daily practice, ensuring a welcoming, inclusive, and mission-aligned experience for all visitors.

This position plays a key supervisory role for visitor-facing staff and serves as an operational leader on the Museum floor, supporting customer service excellence, retail performance, and cross-departmental coordination for programs, exhibitions, and special events.

Key Responsibilities

Visitor Experience Operations and Customer Service

• Implement visitor experience policies, service standards, and procedures established by the Senior Director of Visitor Experience and Safety.
• Provide visible, hands-on leadership for front-line visitor experience staff, modeling professionalism, hospitality, inclusivity, and accountability.
• Ensure consistent, high-quality customer service across admissions, retail, and public-facing spaces.
• Address visitor questions, concerns, and service recovery issues in a timely and professional manner.
• Support staffing coverage for daily operations, evenings, weekends, and special events as needed.

Retail Operations and Earned Revenue

• Oversee daily operations of the Museum Store and vendor opportunities in support of earned revenue goals.
• Manage merchandising, inventory control, purchasing, and vendor coordination in alignment with approved strategies.
• Operate and oversee point-of-sale (POS) systems, including cash handling procedures and reconciliation.
• Track sales performance, admissions activity, and retail trends; prepare daily and periodic reports for review by the Senior Director.
• Coordinate retail offerings and activations with exhibitions, programs, and special events to enhance the visitor experience.
• Manage the end-to-end lifecycle of the semi-annual TMA Artisans Market—managing vendor selection, permitting, vendor/staff logistics, inter-departmental operations (F&B, performances), on-site execution, and post-event analysis.

Staff Supervision, Training, and Development

• Recruit, onboard, schedule, train, and supervise Visitor Experience Associates.
• Deliver initial and ongoing training in customer service standards, admissions procedures, retail operations, and POS systems.
• Provide regular coaching, feedback, and performance support to front-line staff.
• Foster a positive, inclusive, and collaborative team culture aligned with Museum values.

Coordination, Reporting, and Continuous Improvement

• Collaborate with colleagues in Curatorial, Education, Marketing, Advancement, Facilities, and Security to support exhibitions, programs, and events.
• Generate and submit accurate daily admissions and sales reports; assist with data collection for visitor feedback and performance assessment.
• Ide…