Engagement Manager

Join a community where the wellness experiences you create truly make a difference. At Splendido, a premier senior living community by Mather, our Engagement Managers are more than program coordinators—they are wellness leaders and trusted partners in creating person-centered moments that help residents feel their best and stay connected each day. In this role, you’ll create and lead wellness-focused programs that support movement, social connection, and emotional wellbeing, while honoring resident preferences and building a vibrant community culture.

If you’re someone who takes pride in building relationships, working across teams, and delivering experiences with creativity and heart, we invite you to bring your talents to a team that’s redefining what senior living can be.

Manages community engagement across the Life Plan community continuum as part of a team of wellness and engagement professionals who facilitate a variety of programs, events, partnerships and more. Key areas of managerial responsibility include ownership of community calendar development and communications, ensuring high resident engagement with diverse programs & outings, resident committees, family engagement, volunteer management, community-wide engagement budgets, independent contractors/partnerships, and outcomes measurement.

This position reports to the Director of Repriorment and will oversee the Engagement Coordinators.

• Manages calendar development across the continuum: ensuring that calendars support residents’ wellness needs and interests in all venues within spheres of Health and Wellbeing, Arts and Culture, and Lifelong Learning. Ensures events across the continuum are integrated into organized & accessible calendars to be communicated with residents, families, and employees.
• Ownership of resident communications and technology (signage, updates, resident portal, resident committees, a/v utilization) in printed, digital, and in-person delivery methods. Accountable for alignment with brand standards in all community and resident communications. Oversees delivery of resident portals.
• Ensures high levels of resident engagement with meaningful programming across the continuum, via performance managing community engagement team and ensuring design and facilitation of high-quality resident experiences.
• Ensures adherence to state and federal regulations for Life Center programs & Mather Culture of Creativity & Creating My Possibilities (CMP) guidelines via management of Life Center engagement specialists. Maintains frequent communication with Life Center Administrator. Provides employee development in best practices for individual and group experiences, signature programs, etc.
• Manages engagement budget & independent contractor contracts/billing for entire continuum. Identifies high quality contractors/partnerships to enhance resident engagement and wellbeing. Ensures all contractor-led programs adhere to Mather policies and align with brand standards via orientation and auditing.
• Maintains strong relationships with residents and family members including coordination of/representation in resident committees and resident councils across the continuum. Identifies ways to engage with residents and families regularly to seek input and feed forward. Supports Resident Engagement Director in gathering resident satisfaction and engagement data.
• Manages community volunteer program
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  Provides volunteer orientation, scheduling, and ongoing guidance for Mather resident volunteers across the continuum. Responsible for compliance with all Federal, State and Mather volunteer policies and procedures
• Participates in strategic planning with Resident Engagement Director, and HQ leadership to develop…