Regional Manager Customer Value Enablement

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

The Regional Manager - Customer Value Enablement leads Caterpillar's Customer Value Enablement team in North America and is the single point of accountability to customers in the region for enabling the value from the technology solutions we sell. This is a leader-of-leaders role with regional scope, leading a regional team of approximately 25 positions through multiple managers covering technology implementation and customer readiness and adoption.

The role reports to the Global Director, Technology Value  this role, you will work from the customer business case as the definition of success and define the future operating state each site must reach to ensure value is realized. You will integrate technical implementation, operational readiness and workforce capability into one engagement, anticipate delivery and capability risks, manage regional capacity and capability, and transfer lessons learned to the global excellence teams.

You will enable the regional team to execute safely, consistently, and profitably on complex, high‑value mining technology programs.

What You Will DoOwn delivery excellence for a multimillion‑dollar project portfolio, with accountability for scope, schedule, cost, quality, and customer satisfaction.

Lead site change ownership across every workstream the technology impacts, embedding best practice with the customers.

Partner closely with engineering, autonomous operations, workforce capability, and commercial teams to align implementation capacity, technical readiness, and customer commitments.

Lead regional resource planning and workforce deployment, building talent pipelines to support both current execution and future growth.

Monitor portfolio health and global KPIs, proactively identifying risks, removing obstacles, and escalating issues that impact delivery performance or financial outcomes.

Provide executive oversight for contract execution, major change orders, and complex customer escalations.

Drive continuous improvement, operational discipline, and knowledge sharing across regional implementation teams.

Lead, coach, and develop regional implementation, readiness and adoption leaders, with a strong focus on succession planning and leadership capability building.

Represent the Mine Star implementation organization in enterprise, cross‑functional, and senior leadership forums, including executive‑level customer engagement.

Leadership Scope & Impact Regional accountability for Mine Star projects and delivery across multiple countries and customer sites.

Direct leadership of regional Managers of Technology Implementation (all Mine Star portfolio, including AHS and Staffed solutions), Manager Customer Readiness & Adoption and the corresponding Lead and Specialist roles

Significant executive‑level customer exposure, influencing long‑term customer relationships and strategic outcomes.

What Skills Will You Bring?

Technical Excellence:
Proven success leading leaders and delivering large, complex technology programs in mining, industrial, or operational environments. Experience overseeing the deployment, integration, validation, and commissioning of autonomous and digital technology solutions while ensuring technical, operational, and customer success.…