Supplemental Instruction Manager

The Supplemental Instruction (SI) Manager leads a team of professional staff coordinators who oversee 50-75 student Supplemental Instruction Leaders who facilitate weekly structured study groups for students in a variety of courses. The SI Manager provides strategic leadership and operational oversight for all aspects of the SI program including the recruitment, hiring, training, scheduling, mentoring, and supervision of SI Leaders. The SI Manager ensures the fulfillment of departmental goals and objectives including research-informed and data-driven decision making, assists with strategic planning, budget allocation and tracking, and contributes programmatic expertise to the mission of the department.

The University of Arizona has established a Flexible Work Initiative to further explore options that support our employees while allowing them to successfully carry out day-to-day operations. This position is eligible for flexible scheduling. Flexible Work Arrangements will be evaluated every six months, or as needed to assess department workforce needs.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

• Lead and support a team of professional staff responsible for coordinating SI sessions across multiple campus locations.
• Establish goals, priorities, and procedures for SI initiatives in collaboration with the Associate Director, ensuring alignment with departmental and university-wide academic objectives, and emerging student needs.
• Provide expertise in study group and peer-to-peer pedagogy, models, and methodologies, serving as the campus resource and consultant for SI initiatives.
• Coordinate the delivery of exemplary SI services to provide equitable academic support to all students.
• Assist with determining program structure and staffing levels for SI services within budgetary parameters.
• Review program effectiveness and recommend improvements based on assessment results, feedback, and evolving SI, group study, and learning support.
• Coordinate and maintain accreditation or certification of SI training program in accordance with the International Center for Supplemental Instruction (UMKC) standards.
• Monitor and assess program performance, service quality, and student outcomes, recommending data-informed improvements.
• Partner with Think Tank program leadership to support evaluation and assessment strategies that measure learning outcomes, identify trends, and inform continuous improvement.
• Assist with the development and implementation of future assessment frameworks for university-wide peer-led and academic support initiatives.
• Collaborate with key campus to coordinate academic support.
• Provide professional development opportunities for SI staff and colleagues through workshops, seminars, and presentations.
• Prepare utilization and analytical reports on SI activity, outcomes, and expenditures, present findings and recommendations to the Associate Director, Director, and leadership.
• Assist in fiscal planning, budget development, and financial oversight for SI programs; explore and manage alternative or supplemental funding sources, including grants and proposals.
• Communicate regularly with the Associate Director about program progress, challenges, and strategic recommendations.
• Participate in research, professional organizations, and university committees to advance academic support efforts and promote professional growth.
• Contribute to departmental initiatives and collaborative projects that enhance the visibility, reach, and impact of Think Tank.

• Knowledge of FERPA and ethical principles in working with student staff and students.
• Knowledge of University of Arizona student-worker hiring procedures and policies.
• Knowledge of peer-led learning principles and practices.
• Knowledge of leadership, management, and supervision principles and practices.
• Strong communication, interpersonal, and customer service skills.
• Demonstrated excellent oral, written, and presentation skills.
• Demonstrated ability to support a broad student population.
• Demonstrated organizational skills, attention to detail, and high degree of openness to new approaches and new ideas.

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