Assistant Director Library - Public Services and Customer Experience

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** Job Description Summary
** Department - County Free Library#
** Job Description
**** Job Type: Unclassified*
* ** Job Classification: 2107 - Assistant Director Library*
* ** Salary Grade: 18*
* ** Pay Range
**** Hiring Range: $96,200 - $132,267 Annually
**** Pay Range: $96,200 - $144,289 Annually*
* ** Range Explanation:*
* * Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
* Pay Range is the entire compensation range for the position.  The Assistant Director Library of Public Services and Customer Experience is a key leader in shaping how Pima County Public Library serves and connects with the community. Working closely with the Deputy Director of Public Services and Customer Experience, this position provides strategic leadership for public-facing services and supervises and supports Library Services Managers in translating organizational priorities into effective services, programs, and operations.

As a member of the library’s administration team, the Assistant Director builds strong relationships and represents the library with staff, community members, County departments, government agencies, community organizations, and other partners.

This role provides visible, approachable, and collaborative leadership supporting managers, guiding the organization through change, and fostering a culture of accountability, inclusion, and high-quality public service. The successful candidate will bring leadership experience and a strong commitment to equity, community connection, and consistent, responsive service across Pima County Public Libraries.

Success in this position will require sound judgment, diplomacy, discretion, adaptability, and strong communication skills while advancing shared goals, strengthening public services, and providing leadership to address complex customer, personnel, operational, and community matters.  
* This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.
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* Essential Functions:

** As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by the supervisor.

* Participates in administrative team leadership activities by developing and implementing strategic plans, policies, guidelines, and initiatives;
* Oversees daily operations to ensure efficient, consistent service across all library locations;
* Supervises, mentors, and evaluates staff; supports professional development and team cohesion;
* Participates in budget planning, grant development, and resource allocation;
* Leads and provides support for major projects, including technology upgrades, facility improvements, operational enhancements, and program expansions;
* Collaborates with community partners, schools, and local organizations to expand outreach and programming;
* Represents the library at community events, board meetings, and professional gatherings;
* Supports the development and evaluation of programs, services, and collections that reflect community needs;
* Identifies opportunities for continuous improvement and engages teams in associated change management efforts.  
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* Minimum Qualifications:

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* ** Bachelor’s degree from an accredited college or university in Library Science,…