Customer Service Representative; CSR

Send us your resume and tell us about yourself. We look forward to hearing from you.

West Press is an employee owned commercial printing company looking for upbeat, forward thinking individuals to join our CSR team. Applicants need to have a minimum of 3 years working in a commercial printing company. At West Press, the job of a CSR is to be the liaison between sales and production. The CSR writes the job tickets and traffics the work through the shop communicating changes/concerns to the Production Manager as necessary.

• Must know printing vocabulary
• Good understanding of most print production processes and turn times
• Knows paper brands, weights and sizes
• Capable of interacting with outside vendors
• Interact with staff and clients in a professional manner
• Ability to write accurate job tickets
• Familiar with a print MIS application (Print Smith Vision current MIS)
• Decent writing and math skills

Suggested strengths our current CSR team recommends:
Organization, prioritization, good communication, ability to get along well with others, willingness to learn and be open to new ideas, multitasking, focus, flexibility, and strong attention to detail.

Full-time Monday through Friday (occasional weekends)
Occasional overtime and weekends
Benefits:
Health and dental insurance; PTO/Vacation;
Retirement
Due to the nature of this position, pay will only be discussed in an interview