Program Manager, Rapid Rehousing

The Primavera Foundation is co-creating pathways out of poverty through housing, workforce development, home ownership and financial education, and community building and engagement.

The Rapid Rehousing Program aims to help individuals and families experiencing homelessness move as quickly as possible into permanent housing and, through resource referrals and individualized service planning, help them achieve stability in that housing. This is done through a combination of rental assistance, supportive services, and ongoing case management.

Program Manager provides leadership, development, coordination, program oversight, quality assurance, and evaluation of the Rapid Rehousing program. The successful candidate will be a culturally-sensitive social services professional who has a positive influence on others, thrives on successfully facilitating processes, works at a faster-than-average pace, is extremely disciplined, detail-oriented, and results-oriented, sets high standards for self and others, and demonstrates top-notch planning, teamwork, and coaching skills.

• Hire, supervise, and evaluate program staff. Provide guidance and mentorship to ensure staff have the resources and information to be successful, and conduct 1:1 meetings with direct reports.
• Review and evaluate departmental activities, progress, and capacity on a regular basis. Implement changes as needed for increased effectiveness, ensuring the program and services produce added value to the community and Primavera.
• Establish and maintain collaborative working relationships with other Primavera programs and outside agencies, with an intentional focus on landlord and property management engagement.
• Participate in community Continuum of Care and Coordinated Entry functions as assigned.
• Ensure the program serves eligible participants, adhering to HUD documentation and record-keeping guidelines, and maintain program compliance with HUD regulations at all times.
• Conduct monthly audits of program participant files, maintaining 95% compliance.
• Facilitate tracking for the program as assigned with 100% accuracy, and conduct monthly reconciliation and reporting to funders as applicable.
• Maintain 100% accuracy in financial processes such as adhering to eligible costs per HUD regulations, internal expenditure workflows, etc.
• Update and maintain program support materials such as forms, electronic files, etc.
• Ensure confidentiality standards are upheld for all program participants.
• M aintain statistical data as required by grant funding sources.
• Participate in trainings, team meetings, and other organizational events as assigned.
• Model professional workplace behavior and standards, and clearly and enthusiastically demonstrate Primavera Foundation’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership

• Ability to organize and prioritize work, perform multiple tasks, meet deadlines, and coordinate work efforts with other staff members.
• Ability to plan, prepare, project-manage, and successfully carry out assigned projects and administrative functions.
• Ability to think strategically, set a positive tone, and make appropriate management-level decisions with minimal supervision.
• Proficiency with office software programs, including Outlook, database, spreadsheet, and other business applications.
• Demonstrate effective leadership qualities and skills, including motivation and empowerment of staff, productive problem-solving, conflict management, performance management, and the ability to create and maintain positive organizational culture and a productive work environment.
• Highly effective verbal and written communication skills.
• Ability to work with diverse cultural backgrounds, people of diverse socio-economic statuses including those experiencing homelessness, and with other marginalized and vulnerable populations.

• Bachelor’s degree in Social Service or related human services field.
• Two…