Volunteer Engagement & Program Coordinator

Job Description

• Coordinate daily volunteer scheduling, onboarding, orientation, and assignments to ensure adequate coverage across departments.
• Maintain accurate volunteer records and documentation, including hours, training completion, and compliance requirements.
• Assist with volunteer recognition efforts, appreciation events, and ongoing engagement initiatives.
• Support the Community Engagement Manager in developing and improving volunteer workflows, training content, and program materials.
• Serve as a point of contact for volunteers, providing excellent customer service, answering questions, and supporting volunteer success.
• Collaborate with program areas to identify volunteer needs and adjust assignments accordingly.
• Ensure volunteers understand and follow HSSA policies, safety guidelines, and animal-handling protocols.
• Help monitor volunteer performance and elevate concerns to the Community Engagement Manager when needed.
• Provide hands-on support when necessary (e.g., assisting volunteers with tasks, animal handling).
• Maintain volunteer management database and generate reports as requested.
• Maintain a professional and positive working environment for staff and volunteers.
• Represent HSSA in a professional and positive manner.
• Perform other duties as assigned.
• Represent HSSA in a professional and positive manner.
• Perform other duties as assigned.

• Coordinate daily volunteer scheduling, onboarding, orientation, and assignments to ensure adequate coverage across departments.
• Maintain accurate volunteer records and documentation, including hours, training completion, and compliance requirements.
• Assist with volunteer recognition efforts, appreciation events, and ongoing engagement initiatives.
• Support the Community Engagement Manager in developing and improving volunteer workflows, training content, and program materials.
• Serve as a point of contact for volunteers, providing excellent customer service, answering questions, and supporting volunteer success.
• Collaborate with program areas to identify volunteer needs and adjust assignments accordingly.
• Ensure volunteers understand and follow HSSA policies, safety guidelines, and animal-handling protocols.
• Help monitor volunteer performance and elevate concerns to the Community Engagement Manager when needed.
• Provide hands-on support when necessary (e.g., assisting volunteers with tasks, animal handling).
• Maintain volunteer management database and generate reports as requested.
• Maintain a professional and positive working environment for staff and volunteers.
• Represent HSSA in a professional and positive manner.
• Perform other duties as assigned.
• Represent HSSA in a professional and positive manner.
• Perform other duties as assigned.

Work is performed in a shelter and office environment with regular interaction with animals and volunteers. Physical requirements include lifting up to 50 pounds, standing or walking for extended periods, bending, and working both indoors and outdoors. Exposure to zoonotic diseases, loud noises, and varying weather conditions may occur. Schedule flexibility including occasional evenings, weekends, and holidays is required to support program needs.

• 1 year of experience in customer service, volunteer coordination, community programs, or related field.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment with competing priorities.
• Proficiency with basic computer systems (Microsoft Office, Outlook, databases).
• Ability to lift up to 50 pounds and handle animals safely when needed in coordination with volunteer duties.

• Prior experience in an animal shelter, nonprofit, or volunteer services environment.
• Training or experience in conflict resolution, coaching, or program coordination.
• Experience with volunteer management software.

• Strong interpersonal and relationship-building skills.
• Customer service mindset with patience, empathy, and professionalism.
• Organizational and time-management skills.
• Ability to work independently and exercise sound judgment.
• Commitment to humane, ethical animal care and alignment with HSSA’s mission, values, and standards of professionalism.
• Ability to remain calm and supportive when navigating challenges or difficult conversations.
• Strong collaboration and communication abilities.

This is a full time job

Job Contact Details

Name blake ingledue

Title people & culture business partner

Email Address bingledue

Website…