Shelter Operations Specialist; 2nd Shift

Why Join Primavera?

• Differential Pay, from 6 p.m.
  
  - 6:30 a.m. you make $2.50/hr on top of your hourly pay
• Hazard Pay, an additional $150 paid in a lump sum to your first check each month
• Flexible Hours with the option of working four 10-hour days or five 8-hour days
• Robust benefits package (Medical, Dental, and Vision)
• 401(k) with company match

• High school diploma or equivalency
• 1 year of experience working with people experiencing mental health concerns, substance use, housing insecurities, or lived experience.
• Proficiency with computer systems and software, including database programs.
• Ability to work evenings, weekends as needed and be flexible to meet shelter needs.
• Reliable transportation, a valid driver's license, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.
• Serv Safe Certification, or ability to obtain.
• Mental Health First Aid Certification, or ability to obtain.
• First Aid and CPR certification, or ability to obtain.
• Level 1 Fingerprint clearance card, or ability to obtain.

• Bilingual - English/Spanish
• One year of experience working with people in a shelter setting, or trauma-related work experience, or direct behavioral health services.
• Extensive Knowledge working with people experiencing addiction or mental health issues.
• Extensive Knowledge of community services and ability to coordinate.
• Knowledge of Service Point (HMIS) system to easily transition into the position.

• Interact with participants, volunteers, and fellow employees in a professional manner, reflecting Primavera's Guiding Principles of integrity, respect, accountability, compassion, and leadership.
• Assist with orientation process and welcome participants in the residential setting, providing guidelines, answering questions, ensuring adherence to rules, encouraging positive behaviors, responding to issues and problems, and ensuring a professional, respectful, and safe environment.
• Cross-train in all Residential Team Member duties, as outlined in this description.
• Provide coverage for and assistance to other Residential Team Members as assigned.
• Provide support in daily Shelter operations including laundry, food, maintenance, cleaning, and perimeter checks.
• Complete random rounds a minimum of once every hour.
• Accurately complete required paperwork for any shift, including Unusual Incident Reports
• Keep the daily log of participant information and shelter happenings up to date with relevant and thorough information.
• Carry out Shelter guidelines and maintain a peaceful environment at all times.
• Communicate any participant concerns to the Program Manager, Resource Specialists, and other Residential Team Members, and assure a shift note is sent out at end of each shift.
• Participate in debriefings at each shift change.
• Complete required data entry in a timely and accurate manner.
• Issue receipts for donations as appropriate.
• Allocate participant beds logging information in the shelter database.
• Recruit participant volunteers for the chore list.
• Train, assist, and supervise participant volunteers in completing their assigned chores.
• Work as independent leaders with volunteers and participants.
• Supervise participant volunteers at all times.
• Answer the telephone, taking messages as appropriate.
• Safeguard the inside and outside areas of the shelter.
• Prepare coffee and setup by 6:00am during the week, 7:00am on weekends, assist with breakfast prep and other assistance needed in the kitchen.
• Ensure meal prep and kitchen cleaning procedures are followed when working in the kitchen.
• Prepare and serve lunch on days when it is not provided by volunteers, using leftovers as much as possible.
• Supervise the delivery of meals by meal teams. Support meal team volunteers, and assist as needed.
• Provide supervision and support to any meal team volunteers, support groups, and/or scheduled activities on site.
• Send monthly volunteer team hours to volunteer coordinator.
• Enter data in the monthly volunteer meal team log. Provide servers with disposable gloves and proper kitchen utensils.
• Provide servers with disposable proper sanitary and safety guidelines.
• Manage shelter supply inventories in order to ensure cost-effective practices are followed.
• Date and properly store all donated and/or purchased foods using a first-in, first-out procedure.
• Follow…