Director Patient Care Services- Critical Care

Director Patient Care Services
- Critical Care

Job Category:
Management

Schedule:

Full time

Shift: 1 - Day Shift

Tucson Medical Center (TMC) is Tucson’s only non‑profit community owned hospital. Employees choose to work at TMC because of our integrity, community, dedication, and compassion which we show through the exceptional care we provide to our patients and our community. Our passion for caring for the Tucson community has expanded over the last years to include community partnerships, new medical specialties, and medical clinics to further provide the care our community deserves.

At Tucson Medical Center, we are looking for leaders who want to foster a culture of quality and safety, while also cultivating authentic relationships with their staff and colleagues. TMC is a family style atmosphere that lends itself to the servant leadership perspective. If you have a passion for patient care, mentorship, and community, Tucson Medical Center is the right place for you.

We don’t only care for our patients, we care for our TMC family too. As a member of our family you can expect to enjoy a wide variety of benefits. In addition to all the benefits you would expect from a leading medical facility (medical, dental, vision, 401K with match) we also provide:

• Management Incentive Plan
• Family Style Atmosphere with a Supportive Team
• Competitive Pay
• Career Growth Opportunities
• Tuition Reimbursement
• Health and Wellness Coaching
• Extensive Onsite Gym for $12.00 a Month

This position leads the ICU, Post Critical Care, two Cardiac Units and Respiratory Services with a total of 290 FTEs. Assists in the organization and administration of Patient Care Services within Critical Care. Analyzes nursing and ancillary services to improve quality of patient care and attain maximum utilization of staff time and resources. Assumes other responsibilities delegated by Chief Nursing Officer.

• Strong accountability leadership – Ability to set clear expectations, hold leaders and staff accountable, and address performance concerns directly and constructively.
• Operational and clinical credibility – Deep Med‑Surg experience with a track record of improving quality, safety, and throughput metrics.
• Change management expertise – Proven ability to lead teams through ambiguity, align leaders, and implement sustainable changes.
• Culture and team reset capability – Ability to rebuild trust, increase engagement, and establish a high‑reliability, ownership‑driven culture.
• Leader coaching and managing up – Skilled in developing frontline leaders while also effectively aligning and influencing senior leadership.
• Bias for action – Quickly identifies gaps, prioritizes work, and executes against clear deliverables within defined timelines.

• Provides 24/7 leadership and oversight of assigned patient care areas.
• Accountable for clinical quality, patient safety, regulatory compliance, and patient experience.
• Leads staffing, workforce planning, and productivity management.
• Ensures adherence to evidence‑based practice and organizational policies.
• Develops and coaches nurse managers and frontline leaders.
• Drives operational efficiency, throughput, and resource utilization.
• Fosters a culture aligned with high reliability principles, teamwork, and accountability.
• Partners with executive leadership to align departmental performance with strategic priorities.

Master’s degree in Nursing or related field required.

Eight (8) years of nursing experience in an acute care setting required.

Current RN licensure permitting work in the State of Arizona required.

• Knowledge of critical care techniques, tools and responses required to ensure optimal patient care.
• Knowledge of processes and procedures to follow during a rapid response, code, or stroke call.
• Knowledge of surgery specialties and how to prepare, assess and provide post‑operation patient care to ensure best practices are followed.
• Knowledge of infectious diseases, OSHA and CMS…