RN Supervisor, Care Management

Full Time RN Supervisor in Care Management at Northwest Medical Center in Tucson, AZ.

Our nurses enjoy a robust benefits package including health insurance, flexible scheduling, 100% licensure/certification renewal reimbursement, Tuition Reimbursement, and up to $20K for student loan payments and much more!

The Supervisor, Care Management oversees daily operations and staff within the Care Management department to ensure timely, safe, and cost-effective patient transitions throughout the continuum of care. This role supports care coordination, utilization review, and discharge planning processes in collaboration with physicians, nurses, and other interdisciplinary partners. The Supervisor provides leadership, coaching, and direction to Care Managers, ensuring compliance with organizational policies, clinical standards, and regulatory requirements.

• Supervises daily operations of the Care Management team, ensuring appropriate staffing, workload distribution, and performance of care coordination and discharge planning activities.
• Provides guidance, mentorship, and support to Care Managers, promoting professional development and adherence to best practices in utilization management and care transitions.
• Coordinates interdisciplinary collaboration among physicians, nurses, social workers, and other healthcare professionals to facilitate efficient, patient-centered care plans.
• Monitors departmental performance metrics, including length of stay, readmission rates, denials, and patient satisfaction, identifying opportunities for improvement and implementing corrective actions.
• Collaborates with leadership to develop staff orientation, training, and competency programs. Conducts ongoing education to ensure understanding of utilization criteria, documentation requirements, and discharge protocols.
• Partners with physicians and nursing leadership to identify barriers to patient throughput and implement solutions that improve care transitions and resource efficiency.
• Reviews cases as needed to ensure medical necessity, proper utilization of services, and effective discharge planning.
• Acts as a departmental resource for complex cases, escalations, and interdepartmental coordination.
• Participates in or leads interdisciplinary rounds to promote communication and ensure timely discharge planning.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Supervises, trains and oversees departmental staff. Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues. Assists with and contributes to performance evaluations and goal setting.

Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service. Monitors expenditures, ensuring cost-effective delivery of services. May contribute to evaluation and implementation of new technologies to enhance operational efficiency. May contribute to development of departmental policies, procedures and protocols.

Ensures compliance with all relevant regulatory bodies. May participate in audits, inspections and accreditation processes as applicable. Follows established quality control practices to ensure accuracy, consistency and safety.

Works closely with leadership teams to coordinate and improve service delivery. Stays up-to-date with industry advancements, new technologies, and regulatory changes.

May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

• Associate Degree or higher preferred.
• 1-2 years of related experience in the profession required.
• 1-2 years of previous leadership experience preferred.

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

RN
- Registered Nurse
- State Licensure and/or Compact State Licensure required.

Accredited by The Joint Commission and is an equal opportunity employer.