Pharmacy Customer Service Associate

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register and provide courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members, including interpersonal habits and Walgreens service traits.

• Provide customers with courteous, friendly, fast, and efficient service.
• Recommend items for sale, trade‑ups and/or companion items.
• Register customer purchases on assigned cash register, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
• Takes customers to the OTC aisle when possible to assist in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Checks in and prices merchandise as required, or as directed by the store manager or shift leader.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information, filling prescriptions, verifying medicine, checking interactions, and assisting pharmacists in scheduling and workflow.
• Reports prescription errors immediately to pharmacist and adheres to company policies and the Walgreens Pharmacy Code of Conduct.
• Strictly adheres to Walgreens policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
• Handles telephone calls that do not require pharmacist’s personal attention, including those to physicians.
• Processes manual claims for third‑party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned.
• Assists Pharmacy Department with inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Maintains knowledge of company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions as directed.
• Assists with separation of food items and product placement, and for consumable items ensures stock rotation using first‑in, first‑out.
• Possesses working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, and suggestively sells promotional photo products.
• Assumes web pick‑up responsibilities: monitors orders in Picture Care Plus, picks items, and delivers orders to customers as they arrive.
• Assists with exterior and interior maintenance, ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Earn and maintain PTCB certification through the designated training program and/or state required certification/registration.
• Attend training and complete PPLs requested by manager or assigned by corporate, and acquire continuing education credits.
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekend hours.

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer strong math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit  If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser:

Salary Range: $16.45 - $18 / Hourly