Manager, Quality

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues.

Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

Position Summary

The Quality Manager owns 4D Technology's product quality and safety programs, leading the Quality Management System (QMS), customer quality engagement, supplier quality, audit readiness, and the Safety function for the Tucson site. The role manages all aspects of 4D product quality - from incoming material acceptance through final-tool qualification and field performance - and serves as the cross-functional escalation point on quality matters across Manufacturing, Service, Engineering, and Procurement.

This is a working-level role with cross-functional reach. The Quality Manager reports solid line to the GM / VP at 4D Tucson with a dotted line to the Onto VP of Quality, ensuring local execution while maintaining alignment with corporate quality standards.

Key Responsibilities

Quality Management System

• Develop, implement, and maintain the site Quality Management System; ensure procedures, work instructions, and records remain current.
• Drive ISO 9001 readiness; schedule and execute internal audits; manage external audit cycles end-to-end.
• Track nonconformities and drive Corrective and Preventive Actions (CAPA) to closure with verification of effectiveness.
• Provide training on QMS procedures, standards, regulatory requirements, and quality tools across the site.
• Promote a continuous-improvement culture in coordination with Manufacturing, Engineering, and Service.

Customer Quality

• Serve as the primary point of contact for formal customer quality matters - complaints, quality questionnaires, regulatory inquiries, and quality-driven technical investigations (CAPA, MRB, 8D).
• Lead root-cause investigation and Corrective Action for customer hot issues that involve a quality root cause; communicate containment, root cause, corrective action, and verification of effectiveness; coordinate with the Senior Service Manager when issues originate as field-service incidents.
• Complete customer quality questionnaires, audit-response packages, and quality documentation requested by customers as part of supplier qualification or recertification.
• Own Out-of-Box Quality (OBQ) at delivery and product field-defect rates (distinct from service CSAT, which Service owns); report trends to senior staff and Product Management.

Supplier Quality

• Coordinate supplier quality activities including incoming-material evaluation, qualification, and ongoing performance monitoring.
• Conduct supplier quality audits and maintain supplier quality records.
• Close critical and aging Non-Conforming Material Reports (NCMRs) with vendors.
• Partner with the Master Planner / Buyer on critical supply quality issues and supplier corrective action.
• Make accept / reject decisions on critical materials and products.

MRB & Change Control

• Govern the Material Review Board (MRB); adjudicate disposition of nonconforming material.
• Assess quality impact on Engineering Changes (EC / ECO); ensure quality requirements are reflected in change implementation.
• Coordinate with Manufacturing and Engineering on change-control roll-outs and effectiveness verification.

Quality Reliability Review (QRR) & Reporting

• Own the QRR cadence with Onto, ensuring quality metrics, field performance, and corrective action status are reported on time.
• Develop and track quality KPIs - defect rates, audit findings, NCMR aging, CAPA cycle time, OBQ.
• Surface extended-factory quality issues (Milpitas and the extended supply chain) and drive resolution.

Calibration & Measurement Systems

• Ens…