Quality Assurance Manager

Position Description
The Quality Assurance (QA) Manager is responsible for developing, implementing, and maintaining the company’s Quality Management System (QMS) to ensure compliance with customer, regulatory, and internal requirements. The role leads quality personnel, oversees inspection and audit activities, and drives continuous improvement initiatives to ensure product quality, process consistency, and customer satisfaction. The QA Manager plays a critical role in maintaining compliance with ISO
9001/AS9100 and supporting operational excellence.

• Strong knowledge of quality management systems and regulatory requirements.
• Proven leadership and team management skills.
• Ability to interpret engineering drawings, specifications, and standards.
• Strong analytical, problem‑solving, and root cause analysis skills.
• Excellent communication and cross‑functional collaboration abilities.
• Attention to detail with a focus on compliance and risk management.

• Quality Management System (QMS): Develop, maintain, and improve the QMS in compliance with ISO
  9001/AS9100; ensure procedures, work instructions, and records are properly controlled; manage Root Cause and Corrective Actions internally and externally; oversee metrics/inspection data for the Quality Department; lead management reviews and quality planning activities.
• Audits & Compliance: Plan and conduct internal audits; support external, customer, and regulatory audits; serve as primary point of contact for certification bodies and auditors; ensure timely response and closure of audit findings and corrective actions.
• Quality Control & Assurance: Oversee inspection activities including receiving, in‑process, and final inspection; review and disposition nonconforming material; ensure effective corrective and preventive action (CAPA) processes.
• Customer & Supplier Quality: Serve as the quality liaison for customer inquiries, complaints, and corrective actions; support supplier quality management, audits, and corrective actions; review customer quality requirements and ensure proper flowdown.
• Continuous Improvement & Reporting: Analyze quality metrics, trends, and risks; drive continuous improvement initiatives to reduce defects, scrap, and rework; prepare and present quality performance reports to leadership.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Manufacturing, Engineering, Purchasing, and Program teams to support quality objectives; support new product introductions and process changes from a quality perspective.

• Bachelor’s degree in Quality, Engineering, or related field preferred.
• 8+ years of quality experience in a manufacturing environment required.
• Prior quality management experience required.
• Strong knowledge of ISO
  9001/AS9100 standards.
• Experience with audits, corrective actions, and continuous improvement.
• Strong leadership, communication, and organizational skills.

• Ability to stand or walk for extended periods; occasional visits to the production floor may be required.
• Fine motor skills and manual dexterity needed for tasks such as data entry, handling documents, and using analytical tools.
• Ability to read and interpret detailed data, charts, spreadsheets, and technical information on computer screens and paper documents.
• Ability to lift and carry up to 20 pounds occasionally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

​Abrams Manufacturing reserves the right to change this job description and/or assign tasks for the employee to perform as deemed appropriate.