Quality Assurance Manager

This position will require access to ITAR and/or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such information.

The Quality Assurance Manager reports to the Director of Operations. The Quality Assurance Manager is responsible for establishing, monitoring, and maintaining a Quality System that will ensure the products manufactured at REDAR are of the highest quality and meet our customer needs. The position requires a strong understanding of the quality assurance methods and systems used within the defense manufacturing setting.

The position requires good managerial, supervisory, organizational, and problem‑solving skills. On a daily basis, the Quality Assurance Manager interacts with all levels of the organization, customers, vendors, and government representatives. Good communication, interpersonal, and group interaction skills are essential.

• Coordinates and leads the site’s quality assurance strategy and its execution to ensure the production of quality products consistent with applicable requirements and standards.
• Functions as Management Representative for AS-9100 Quality Management System.
• Oversees the performance of the Quality Assurance Department.
• Effectively balances representing the Voice of the Customer with being an overall business partner.

• Bachelor’s degree within a technical field.
• 10+ years quality assurance management experience in a manufacturing environment (preferred experience in rubber and/or composites field).
• Minimum three (3) years experience within a DOD setting.
• ASQ Certified Manager of Quality/Organizational Excellence or Certified Quality Engineer required.
• Experience creating and ensuring quality system documentation, including work instructions, departmental policies, and procedures are current and compliant.
• In‑depth knowledge of manufacturing process control, root‑cause determination, and corrective action.
• Ability to read and interpret engineering drawings, customer specifications and military specifications.
• Experience implementing and maintaining a quality system certified to a recognized national or international standard (e.g., AS9100, ISO‑9001, ISO‑13485, IATF 16949).
• Demonstrated ability and willingness to develop subordinates and teach quality tools/principles to the entire organization.

• Coordinates and leads the site’s quality assurance strategy.
  • Identifies, analyzes, and develops improvements in quality, customer relationships, customer service, and productivity.
  • Drives continuous improvement in processes and systems through the use of Quality Engineering principles, tools, and techniques.
  • Prepares for and oversees compliance audits of REDAR’s Quality Management System (customer and 3rd party).
  • Oversees customer returns.
• Functions as Management Representative for AS-9100 Quality Management System.
  • Ensures REDAR’s Quality Management System conforms to internal, customer, and regulatory/legal requirements.
  • Plans and conducts Management Review Meetings.
  • Interacts with registrar to schedule ongoing 3rd Party quality system audits.
  • Leads effort to respond to identified nonconformances during 3rd Party audits.
• Oversees the performance of the Quality Assurance Department.
  • Develops performance objectives for the Quality function based upon corporate and plant quality objectives.
  • Sets department goals, objectives, and priorities, and motivates employees to achieve them.
  • Reviews department structure and staffing levels to identify changes needed to support current and future business environment.
  • Communicates effectively with employees regarding expectations and performance requirements, providing feedback throughout the year.
• Effectively balances representing the Voice of the Customer with being an overall business partner.
  • Identifies and understands risks associated with decisions.
  • Promotes open discussion of differing opinions for best business decision.
  • Demonstrates a good working knowledge of other business functions to allow for effective communication and implementation of change.
  • Understands overall company objectives and balances competing priorities.
  • Makes fact‑based decisions with emphasis on product quality and protecting the customer while considering overall business needs.