Lead Field Service Technical Advisor, Southwest Region

WHO WE ARE LOOKING FOR

Lead Field Service Technical Advisor, Southwest Region to join our Slate Field Technical Assistance Team. Reporting to the Service Engineering Manager, you will support in‑field issue resolution on complex technical issues relating to Slate vehicles. The selected candidate will work closely with the Slate Service, Quality, and Engineering teams to identify vehicle repair actions for Slate vehicle issue resolution. The ideal candidate will have previous automotive technician experience with strong EV high‑voltage repairability knowledge.

You will work in a fast‑paced environment and manage multiple high‑visibility issues simultaneously. The role will initially be an individual contributor and will transition to a team‑lead role for the U.S. Southwest region. Must be able to travel 75%–85% within the continental United States, primarily in the Southwest region (Arizona, New Mexico, Oklahoma, and Texas).

• Serve as the regional key point of contact and liaison between Slate service repair facilities and Service, Quality, and Engineering teams to quickly root‑cause and recommend repair actions for Slate product issues.
• Provide on‑site assistance to service repair facilities and technicians when requested.
• Provide expert repair guidance to service technicians on complex technical issues.
• Support service technicians with high‑voltage battery pack testing, repair and replacements, discharging, and powering up.
• Track and communicate in‑field issue resolution to ensure the highest level of customer satisfaction.
• Work with Slate Parts, Quality, and Logistics teams to coordinate part ordering, escalation, and returns.
• Provide support to Slate Sales and Slate Customer Care to assist with customer concerns and case escalations.
• Identify ECU software and calibration issues, collecting data logs, and documenting findings for Engineering and supplier review.
• Work with Slate Warranty team for warranty claim disputes, approvals, and authorization of goodwill.
• Ensure service center certification standards and compliance are being met.
• Ensure a consistent and efficient repair strategy across the Slate service network.
• Monitor service repair processes and make recommendations on future training opportunities to Service and Slate University teams.

• Valid driver’s license with a clean driving record.
• AAS in Automotive Technology or equivalent education/vocational training (trade schools, etc.) is preferred but not required given relevant and commensurate professional experience.
• 10+ years of hands‑on experience in automotive service and repair in a technician role.
• 3+ years of hands‑on experience working on high‑voltage electric vehicles (EV) and systems, including high‑voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem.
• 3+ years of hands‑on experience in automotive field technical support.
• OEM, ASE, and/or State Certifications, including EV Certification – Master Certification is preferred.
• Experience working with diagnostic tools, including data logging and ECU flash reprogramming.
• Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications.
• Excellent written and oral communication skills, with an emphasis on technical content.
• Detail oriented with the desire to achieve the highest standards of excellence.
• Creative problem solver that can create simple solutions to complicated problems.
• Comfortable working in a fast‑paced, mission‑driven startup environment.
• Ability to interact and communicate effectively with all levels of management.
• Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Must have the ability to lift and carry up to 35 pounds. Must be able to stand, walk, and perform repetitive tasks for extended periods.

Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.

$89,517 to $132,344.

In addition to base pay, Slate also offers short‑term and long‑term…