Dual Rate Golf Shop/Outside Services Attendant Job Tucson area,Arizona USA,Retail

Job Description

Position: Dual Rate Golf Shop/Outside Services Attendant

Department: Sewailo Golf Course/Golf Shop

Job Summary: Provide exceptional customer service assisting guests with outside support services as well as information and
tools that will create an unforgettable golf experience.

Duties & Responsibilities:

Interacts with patrons and provides excellent customer service
Answers telephone and responds to guest's questions regarding merchandise, course rules, pricing, etc.
Organizes and displays merchandise to Sewailo Golf Shop standards
Assists guest with reservations in person and over the phone
Assists in maintaining the Golf Shop, cart staging area, podium bag drop area, wash down area and Cart storage area.
Operates a variety of office equipment, power washer and small hand tools
Assist in the setup and execution of golf tournaments and outings.
Prepares golf carts for play
Performs range maintenance to include balls, bag stands, ball pyramids and maintains ball inventory over the course of the day.
Helps to maintain golf shop inventory levels
Informs the appropriate personnel when supplies are low and need to be ordered/replenished
Sells merchandise and uses the POS/Computer/Cash Register to collect payment and/or make change
Incorporates safe work practices in job performance.
Performs other duties as assigned

Essential Functions of the position:

Must be able to lift 50 lbs. repeatedly, with or without reasonable accommodations.
Must be able to perform primary job duties while exposed to inclement weather, including extreme heat, cold, heavy rain, or high-humidity environments for extended durations.
Must be able to sit, walk, or stand for extended periods of time.
Must be able to reach, handle, pull, kneel, stoop, squat, twist, and bend for duties.
Must be able to follow both verbal and written directions.
Must possess basic reading and math skills that pertain to the position.
Must be able to read, write, and effectively communicate with all guests and team members positively and professionally.
Must be able to work and speak with the general public and guests.
Must be able to work in a high-pressure/fast-paced environment.
Ability to answer phones, provide essential information, and check in guests in a fast-paced environment

Knowledge, Skills, and Abilities:

Knowledge of standard operating procedures associated with golf shop, range maintenance, golf ball collection, and basic golf ball inventory levels.
Knowledge of golf course rules and player etiquette.
Strong organizational and communication skills.
Skill in multi-tasking responsibilities associated with the clubhouse, cart storage, parking lot, range, and cart barn.
Ability to demonstrate a positive and professional image.
Ability to adapt to changes in the work environment, deal with frequent changes, delays, or unexpected events.
Ability to handle cash and count change.
Ability to demonstrate an enthusiastic and professional attitude.
Ability to stand for long periods of time in the designated work area.
Ability to anticipate player needs and provide assistance promptly.

Minimum Qualifications:

At least one month of direct guest service experience and the ability to work in an outdoor setting in all weather conditions.
Experience working in a golf course/facility, a golf shop, or any golf operations.
Point of sale and/or reservations systems experience.
Must be able to work any shift, weekends, holidays, special events and overtime, as needed.
Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy
Must have employment eligibility in the U.S.
Must be able to obtain and retain a valid non-gaming license/background check.

Preferred Qualifications:

Bilingual (English/Spanish).

Dual Rate Golf Shop​/Outside Services Attendant

Dual Rate Golf Shop/Outside Services Attendant