Retail Sales Associate

Position Summary

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity. The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as: work location, qualifications, and experience.

• Pay: $15.75 to $18.50 per hour with commission for every transaction processed. The retail associates can earn UP TO 8% on transactions, which could average an additional $2.83 per hour on top of your hourly rate.
• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access: available to all employees on the second (2nd) day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation: one week after six months of active, full-time service; additional weeks after one year and annually thereafter; 120 hours after five years (adjusted per state/local requirements).
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5), 24 hours after five years (adjusted per state/local requirements).
• Employee discounts on first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees who meet minimum requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

• Greets and interacts with customers to develop rapport and provide appropriate financial solutions.
• Performs open/close procedures (non-management).
• Keeps the sales floor clean, stocked, and maintains displays.
• Performs sales and loan transactions in accordance with policies and regulatory requirements.
• Handles cash and negotiable items per policies and procedures.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers; fosters a positive customer experience.
• Completes assigned training and other duties as needed.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing to perform duties for extended periods (standing, walking, etc.).
• Ability to work with firearms and become firearms certified.
• May assist customers on exterior of building or retrieve products stored in exterior storage.
• Minimum Age: 18 years old;
  High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, be team-oriented, and multi-task in a fast-paced environment.
• Ability to perform basic math calculations; cash handling experience preferred.
• Must be able to work across multiple locations and flexible retail schedules (including weekends/holidays).
• Computer literate and able to operate POS systems.

• Bilingual applicants are encouraged to apply.
• Commission Plan Information:
  The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission based on personal performance. Details are provided during the interview process.
• Pay rates are not below local minimum wage requirements.
• Earned Wage Access is a service provided by Net Spend; signup is required; restrictions and fees apply.
• First Cash 401K program is available to all employees 21 years of age or older.

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