Sales Floor Dept Supervisor - Pro Services

What You Will Do

• Provide resources and tools to help associates deliver the best customer service.
• Assist with down‑stocking and area recovery, and contribute to merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to deliver the best possible customer experience.
• Coach and train associates, delegate tasks, manage performance, and ensure adequate department coverage.
• Handle customer‑facing activities such as greeting customers, clarifying needs, and closing sales.
• Perform non‑customer‑facing activities such as inventory management and safety walks.
• Communicate with upper management to keep them informed of concerns, issues, praises, and morale.
• Supervise associates in other departments as needed and occasionally open/close the store or serve as manager‑on‑duty (MOD).
• Engage associates and customers across departments, using broad product knowledge.

Travel requirements:
This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores or outlets.

Hourly Full‑time – Generally scheduled 39 to 40 hours; additional hours may be required based on store needs.

• Require morning, afternoon and evening availability any day of the week.
• Physical ability to stand, sit, and perform required tasks, including lifting at least 25 pounds without assistance.
• High school diploma or equivalent and either 3 years of retail experience or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (direct or no direct reports).
• Experience in training, mentoring, and developing associates.
• Experience working cross‑functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain required sales licensure or registration as required by law.

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers.
• Experience in a leadership role with direct report responsibility.
• Experience in the home‑improvement retail sector.
• Experience in a fast‑paced, dynamic retail environment.
• Experience in a key carrying role with manager‑on‑duty responsibilities.
• Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, Thin Client, etc.

Lowe's Companies, Inc. is a Fortune 100 home improvement company that serves approximately 16 million customer transactions per week. Lowe's employs approximately 300,000 associates and operates over 1,700 stores, 530 branches, and 130 distribution centers. For information regarding benefits and other employment details, please visit

Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.