Store Associate Tucson, Arizona,

At Copperstate Farms and Sol Flower, we’re creating a better kind of cannabis company. We strive for high standards, pride in our work, and continual improvement. Our greenhouse operation grows flower and offers a range of cannabis products for retail dispensaries. From farm to market, we are committed to quality and safety for patients and customers, drawing on best practices from agriculture, consumer goods, pharmaceuticals, and retail.

Job Description
:
The Store Associate provides necessary support for dispensary operations either in Front of House (FOH) or Back of House (BOH) as needed. In FOH, the Store Associate delivers outstanding customer service while assessing each customer’s needs to match them with the best product. In BOH, the Store Associate is responsible for all aspects of physical and digital inventory maintenance and the processes associated with inventory control, including packaging, stocking, intake of products, and inventory compliance.

The Store Associate is a lifelong learner who is passionate about Cannabis and dedicated to providing an exceptional customer experience.

Core Responsibilities
:

Duties of this job include, but are not limited to:

Front of House

• Greet all customers in a positive and professional manner.
• Provide exceptional customer service while accurately entering and processing customer information/transactions.
• Handle cash and debit transactions quickly and accurately while maintaining a balanced cash drawer.
• Actively listen to understand and make appropriate product recommendations.
• Clean, stock, and organize the dispensary.
• Work cohesively with all departments as part of a team environment.
• Occasionally work on special projects and assignments designated by management.
• Maintain quality customer service by enacting company standards and handling customer inquiries or complaints.
• Verify patient/customer allotment and ensure eligibility to purchase using the state system.
• Participate in ongoing education and professional development as needed.
• Additional duties as assigned by management.
• Perform all duties in a compliant manner.

Back of House

• Assist in inventory audits.
• In-taking of medicated products.
• Restock product to sellable locations.
• Demonstrate understanding of COAs and compliance standards.
• Capable of leading daily counts and reporting to accounting.
• Identify and verify variances in live inventory.
• Additional duties as assigned by management.
• Perform all duties in a compliant manner.

Commitment & Dependability
:

• Willingness to be an integral member of a successful team.
• Dedication to provide the highest levels of service.
• Excellent attendance and reliability.
• Adherence to company policies and procedures.
• Expectation to work evenings, weekends and holidays as required.
• Properly handle confidential customer information and other non-public company proprietary information.

Qualifications and

Education:

• Must be at least 21 years of age.
• Must be able to pass a background check to obtain and maintain a Facility Agent card in accordance with state requirements.
• High School Diploma or equivalent.
• 2 years of retail and/or customer-facing experience preferred.
• Cannabis retail or education experience preferred.
• Product knowledge: familiar with cannabis consumption methods.
• Ability to address customers’ concerns and complaints professionally.
• Professional appearance and communication.
• Cash handling experience and strong mathematical skills.
• Ability to prioritize and multitask in a busy environment.
• Commitment to staying compliant in a highly regulated role.
• Strong oral and written communication with customers, coworkers, and management.
• Knowledge of basic computer skills and point-of-sale software.
• Problem-solving ability and attention to detail.
• Ability to work evenings, weekends, and holiday shifts as scheduled.

Physical Requirements:

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequent exertion to manually move, lift, carry, pull, or push objects.
• Frequent stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from floor to waist-high surface when necessary.
• Occasionally crouch and bend; stand, sit, or walk for varying periods.
• Occasionally sit on the floor or floor level.
• Handle responsibilities and routine stress associated with this position.