Retail Shift Manager

Job Overview

Address: 2590 S. Kolb Road, Tucson, Arizona 85710. Brand: USA Pawn & Jewelry. Pay range is based on experience from $17.50 to $19.50.

EZCORP is looking for a Retail Shift Leader (Key Holder) to lead the way today and step into greater roles tomorrow. The role focuses on customer service, loan processing, and store leadership in a fast‑paced environment.

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and negotiate deals for a wide variety of pawn items.
• Process loans and extensions, and reach satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.
• Lead and influence teammates through coaching and hands‑on involvement.

• High school diploma or GED.
• Minimum 1 year of supervisory, key holder, shift lead, team lead, or manager experience.
• Strong leadership, negotiation, communication, and interpersonal skills.
• Highly organized, detail oriented, with excellent judgment and time‑management.
• Ability to read and manage customer needs.
• Valid driver’s license and auto insurance.
• Able to pass a criminal background check and drug test.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics is a plus.
• Sales background, bilingual, or TM only medical insurance (no cost with Blue Cross Blue Shield EPO Plan) is a plus.

• Free Health Insurance*.
• Competitive wages.
• Monthly uncapped bonus potential paid on store and individual performance.
• Great working hours.
• 401(k) with company match.
• Generous paid time off, holiday pay, and store discount.

Complete the initial 5‑week paid training program, earn a $0.50 raise, and transition to Lead Pawnbroker. Future opportunities include Assistant Manager with a 6‑month training program to build the foundation to run your own store.

EZCORP is committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.