Merchandising Service Manager Job Tucson area,Arizona USA,Retail

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Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

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Your Impact

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Manager, this means:

Being friendly and professional, and engaging vendors and associates to meet store needs.

Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.

Coaching associates in creating visually appealing product displays that are safe, clean, and easy for customers to access.

The Merchandising Service Manager (MSM) oversees store execution of all merchandising service, project, and maintenance activities. Successful completion of these tasks results in clean, safe, and accessible merchandise, and an overall appealing shopping experience for our customers. This associate supervises the team that resets (based on planograms), stocks, and prices merchandise accurately. In addition to supervising his/her own team, the MSM coordinates with others in the store to ensure the Merchandising Service Team supports successful sales and operations of the store.

In many cases, the MSM must interpret and adapt the planograms and project plans provided to better serve the needs and layout of individual stores.

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What you will doTeam Leadership

Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy.

Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time).

Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.

Coaches MSAs on performance.

Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs.

Handles disciplinary actions and proactively partners with HR business partner.

Manages project and travel expenses and weekly payroll.

Identifies and resolves project and/or store-level issues using available resources.

Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams.

Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate.

Customer Service

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.

Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.

Demonstrates sincere appreciation to customers.

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.

Supports those that directly help customers by providing the tools and resources needed.

In-stock

Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram.

Confirms that all signage, reorder stickers, pricing, and product information is accurate.

Confirms…