Neuroscience Hospital Specialist- Tucson, AZ

Job Summary

Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.

In its evolved customer engagement model, a Neuroscience Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience.

The Neuroscience Specialist will report directly to the respective Area Business Lead, coordinating with cross‑functional colleagues in Medical (MSLs), Market Access (HSAMs), and Patient Support (PELs). This individual will serve as the primary point of contact for HCP customers and should possess broad expertise, capable of addressing complex on‑label information based on approved content.

• Personally engage customers through virtual or digital tools.
• Direct customers to other colleagues such as Customer Service Specialists as needed.
• Ensure customer requests are met and solicit feedback on the quality of engagement.
• Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes.
• Elevate opportunities and feedback to the Area Business Lead and local market insights.
• Collaborate with the ecosystem team to adjust targeting and call point plans.
• Act on insights collected from customer‑facing roles to inform local strategy and business goals.
• Conduct proactive outreach to HCPs on topics such as product access, on‑label information, and established patient‑care guidance.

• At least one of the following:
  • 2+ years of pharmaceutical or medical device sales experience (less experience considered for employees who complete the Otsuka Ready Now  program).
  • 3+ years of business‑to‑business (B2B) or equivalent outside sales experience in regulated, clinical, or customer engagement environments.
  • 2+ years of clinical healthcare experience (e.g., Nurse Practitioner, Physician Assistant, RN, or similar), with demonstrated patient‑facing, medical education, or therapy‑focused responsibilities.

• Demonstrated ability to communicate complex clinical information, influence stakeholders, and translate scientific data into clear, practical value propositions.
• Strong commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with company policies and guidance.
• Ability to assimilate and communicate complex clinical and product information.
• Must reside within a commutable distance of 50 miles from the primary city in the sales territory.

• Territory Analysis / Business Planning
  • Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget.
  • Displays knowledge of territory and business conditions that impact sales results to establish near‑term priorities for the territory business plan.
  • Responds compliantly to competitive threats and opportunities.
  • Educates office staff on payer guidelines and reimbursement procedures to increase pull‑through.
  • Effectively utilizes promotional materials.
• Selling Skills, Engagement & Account Pull Through
  • Maintains ongoing awareness of internal support team resources available throughout the ecosystem.
  • Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call.
  • Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders.
  • Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members, taking personal responsibility for follow‑through and providing value to the accounts with accurate…