Counter Sales HVAC Products

Location:

Tucson, 3195 East 36th St, Tucson, AZ 85713, USA

Counter Sales associate is primarily responsible for selling and promoting HVAC products in person at the sales counter and/or over the phone. Provides product quotes, enters orders into the computer system, and relays pertinent order information to the customer.

$22.32 - $28.37 per hour. Monday‑Friday, 7 a.m. to 4 p.m.

• Receive and process requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Accumulate all necessary information to prepare quotations on special items and assist and coordinate efforts with other company personnel to deliver quotations on special items.
• Use the computer system to retrieve customer information, stock status information, the status of purchase orders, and make changes as needed. Enter orders accurately in a timely manner and ensure correct codes are used.
• Follow up on orders by checking the computer system and with other departments for delivery information, expedite delivery of scheduled shipments, and communicate information to the customer.
• Process required information in the computer system to ensure accurate credit is given to customers for returned goods.
• Exhibit friendly and helpful attitude, establish and maintain customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer‑focused service.
• Provide counter sales support and backup as needed.
• Participate in product meetings, seminars and training schools to enhance and maintain product knowledge.
• Maintain excellent attendance and meet deadlines.
• Perform other duties as assigned.

To perform this job successfully, an individual must be self‑motivated, exceptionally well organized, and always customer‑service oriented.

• General knowledge of HVAC.
• General knowledge of sheet metal product fabrication (a plus).
• Administrative/Clerical experience.
• High school diploma or GED required.
• Experience with MS Office (Word, Excel, Outlook).
• Customer‑oriented with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, projects and deadlines.
• Keep abreast of product applications and technology trends.
• Pass background check and drug screen.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.

Applicants must be able to meet attendance demands Monday‑Friday, 7:00 a.m. to 4:00 p.m., and be able to lift up to 50 pounds.