Key Account Manager

Key Account Manager
• 6/29/26
• Tucson, Arizona, USA
• 85706
• Onsite Position

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

Responsible to develop and maintain a mutually beneficial relationship with designated customers, with the aim of becoming a trusted advisor. Adhere to corporate account compliance, manage support contracts, contract adherence and reporting. Engage and lead customers to enhance the value of our systems to their operations.

Up to 50%.

• Grow and retain corporate partnerships by developing long‑term relationships with your portfolio of assigned corporate customers and connecting with key business executives and stakeholders.
• Continuously demonstrate/perform activities aimed at improving customer satisfaction and interaction.
• Manage customer relations to achieve value in use from our products in conjunction with other business units.
• Solve problems for clients and customers by developing innovative and tailored sales solutions.
• Manage all sales/compliance related activities, including management of the sales process, Salesforce compliance, CCA management, services and software business opportunities identified and managed, account plans prepared and discussed with clients, client contacts and emails maintained for internal use, provide superior customer service, single point of contact for business development activities and when required escalation of critical issues, communication/visits with key customer contacts on a regular basis, develop call plans prior to customer interactions, opportunity management, dealing with vendors, business planning and budgeting, intelligence gathering and networking.
• Support Business Development Executives as required, including assistance with preparing and producing quality sales documents and responses, managing current and future complex sales opportunities.
• Support Global Business Development Executives as required.
• Collaborate and communicate across business units within Mining Technology Solutions to achieve goals and objectives.
• Comply with corporate Business Development processes.
• Maintain compliance to all legislative, Mining Technology Solutions and customer site policies, rules and requirements.
• Be a brand ambassador and reflect company values at all times.
• Reinforce safety as a top priority and strive for zero accidents.
• Perform other tasks deemed in the context of this role.

• Previous account management experience, preferably relating to the mining industry.
• Extensive administrative skill set with attention to detail and accuracy to ensure contracts, SLA, and CCA represent the requirements of both parties to the agreement.
• Experience with CRM tools and their use.

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Komatsu is an Equal Opportunity Workplace and an Affiantive Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.