Account Manager – Law Enforcement

Responsibilities

• Own a portfolio of law enforcement agency accounts across the West territory, driving new business sales, renewal strategy, retention, customer satisfaction, and net revenue growth for Coplogic insurance and related solutions
• Build and maintain multi‑threaded relationships with chiefs/sheriffs, command staff, records managers, IT, and city/county stakeholders; lead regular business reviews to align outcomes to agency goals (accuracy, efficiency, community service, and compliance)
• Serve as a trusted advisor on Coplogic capabilities and roadmap, the Lexis Nexis Risk Solutions value proposition, and competitive alternatives; translate product features into clear operational and financial benefits for public safety leaders
• Coordinate with implementation, support, product, and finance teams to ensure smooth onboarding, timely issue resolution, and strong adoption; elevate risks appropriately and communicate status and next steps to the customer
• Represent Coplogic and Lexis Nexis Risk Solutions at regional and state law enforcement events, association meetings, and sponsored trade shows to strengthen partnerships, improve retention, and identify cross‑sell/upsell opportunities within existing accounts
• Monitor account health using usage, support, and operational metrics; identify renewal risk signals early, develop success plans, and recommend additional solutions or services that increase agency value and long‑term partnership

• Account management and/or sales experience managing an existing book of business, including renewals, retention, and expansion; experience selling SaaS, data, or technology‑enabled solutions preferred
• Preferred: experience selling to public sector and/or law enforcement agencies, or direct law enforcement experience (patrol, records, dispatch, investigations, or command staff) with an understanding of agency workflows and procurement processes
• Strong consultative communication and presentation skills (virtual and in‑person), with the ability to influence diverse stakeholders, explain technical concepts in plain language, and negotiate renewal terms professionally
• Ability to use customer data and insights to drive outcomes (adoption, retention, expansion), create account plans, and maintain accurate pipeline/renewal forecasting in a CRM
• Highly organized and self‑directed, able to manage multiple accounts, prioritize renewal timelines, document activity, and coordinate internal resources to meet customer and business commitments
• Willingness and ability to travel up to 25% of the time within the assigned territory for customer onsite meetings, events, and relationship‑building activities
• Must reside in one of the West territory states:
  Arizona, Colorado, Idaho, Kansas, Minnesota, Nebraska, Nevada, North Dakota, South Dakota, Oregon, Utah, Washington, Wisconsin, Wyoming, or Michigan