Director of Security and Guest Services

Essential Duties & Responsibilities

Include but are not limited to:

• Provide strategic leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives
• Develop and implement security programs, procedures, and access control systems to ensure the safety of staff, guests, performers, vendors, and property
• Lead event security planning efforts in partnership with Event Management and external public safety agencies
• Oversee event staffing plans, attendee movement strategies, and emergency response protocols
• Monitor and evaluate operational effectiveness and implement process improvements to enhance safety, efficiency, and guest experience
• Direct, train, mentor, schedule, and evaluate security and guest services staff
• Conduct regular team meetings, event briefings, and operational updates to communicate priorities and expectations
• Manage security scheduling, traffic control staffing, and related operational logistics
• Oversee the procurement and maintenance of security-related equipment, systems, and services
• Monitor and maintain life safety systems including surveillance, alarm monitoring, and access control technologies
• Establish and maintain strong working relationships with local, state, and federal law enforcement and emergency response agencies
• Assist in the development and administration of departmental budgets, forecasting staffing, training, equipment, and operational needs
• Interpret and apply applicable federal, state, and local laws, regulations, and policies related to venue operations and public safety
• Lead staff during emergency response situations and provide clear direction during high-pressure environments
• Support operational coverage for events, including nights, weekends, holidays, and on-call responsibilities as needed
• Perform other duties and responsibilities as assigned

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, training, coaching, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a positive and collaborative work environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess current working knowledge of operational characteristics, services and activities of public facility security and safety programs; crowd management and control techniques; principles of municipal budget preparation and control; pertinent Federal, State, and local laws, codes, and regulations
• Five (5) years of an increasingly responsible leadership role in the development and management of a security operation in a public facility, convention center or arena
• Bachelor’s degree in Criminal Justice, Business, or related field preferred, and three years related experience and/or training or the equivalent combination and experience with developing and leading a security operation in a major venue
• Ability to discern security threats based on information received from law enforcement agencies
• Prior management experience, including the ability to direct, train, motivate and evaluate security staff
• Must be able to provide clear and effective direction to staff in emergency response situations
• Prior experience with Union-represented personnel preferred
• Prior experience with negotiating collective bargaining agreements preferred
• Must be proficient in Microsoft Excel, Word, and Outlook, as well as experienced and knowledgeable about the security related IOT
• Must be willing and able to work nights, weekends, and holidays

• Experience as a security professional knowledgeable in security procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the…