Security & Guest Services Manager

• Provide leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives.
• Develop and implement security programs, procedures, and access control systems to ensure the safety of staff, guests, performers, vendors, and property
• Hold Monthly safety training program with building safety team and upload documentation.
• Monitor and evaluate operational effectiveness and implement process improvements to enhance safety, efficiency, and guest experience
• Direct, train, mentor, schedule, and evaluate security and guest services staff
• Develop, implement, and maintain security and life-safety policies, procedures, and emergency response plans
• Develop, implement, and maintain security and life-safety policies, procedures, and emergency response plans
• Conduct regular team meetings, event briefings, and operational updates to communicate priorities and expectations
• Conduct monthly safety meetings, document discussions and action items, and upload all required safety documentation in accordance with company policies and compliance requirements
• Maintain accurate incident, accident, and safety documentation.
• Track security and safety metrics and recommend improvements based on trends and findings
• Manage security scheduling, event security & traffic control staffing.
• Monitor and maintain life safety systems including surveillance, alarm monitoring, and access control technologies
• Maintain strong working relationships with local, state, and federal law enforcement and emergency response agencies.
• Lead staff during emergency response situations and provide clear direction during high-pressure environments
• Supports Security and Guest Services coverage for events, including nights, weekends, holidays, and on-call responsibilities as needed
• Assist Director with Updating and Maintaining Emergency response plan for facilities.
• Assign and prioritize daily work activities; monitor workflow and staff performance
• Demonstrated ability to effectively de-escalate conflicts and manage challenging situations in a calm, professional manner.
• Coordinate with event managers, AV, banquets, and other departments to meet event requirements and guest needs.
• Perform other duties and responsibilities as assigned

Include but are not limited to:

• Provide leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives.
• Develop and implement security programs, procedures, and access control systems to ensure the safety of staff, guests, performers, vendors, and property
• Hold Monthly safety training program with building safety team and upload documentation.
• Monitor and evaluate operational effectiveness and implement process improvements to enhance safety, efficiency, and guest experience
• Direct, train, mentor, schedule, and evaluate security and guest services staff
• Develop, implement, and maintain security and life-safety policies, procedures, and emergency response plans
• Develop, implement, and maintain security and life-safety policies, procedures, and emergency response plans
• Conduct regular team meetings, event briefings, and operational updates to communicate priorities and expectations
• Conduct monthly safety meetings, document discussions and action items, and upload all required safety documentation in accordance with company policies and compliance requirements
• Maintain accurate incident, accident, and safety documentation.
• Track security and safety metrics and recommend improvements based on trends and findings
• Manage security scheduling, event security & traffic control staffing.
• Monitor and maintain life safety systems including surveillance, alarm monitoring, and access control technologies
• Maintain strong working relationships with local, state, and federal law enforcement and emergency response agencies.
• Lead staff during emergency response situations and provide clear direction during high-pressure environments
• Supports Security and Guest Services coverage for events, including nights, weekends, holidays, and on-call responsibilities as needed
• Assist Director with Updating and Maintaining Emergency response plan for facilities.
• Assign and prioritize daily work activities; monitor workflow and staff performance
• Demonstrated ability to effectively de-escalate conflicts and manage challenging situations in a calm, professional manner.
• Coordinate with event managers, AV, banquets, and other departments to meet event requirements and guest needs.
• Perform other duties and responsibilities as assigned

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, training, coaching, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a positive and collaborative work environment

To perform this job successfully, an…