Utility Service Technician

ABOUT THIS JOB

The Utility Service Technician I (UST I) position at the City of Tucson’s Water Department performs field operations including but not limited to reading and documenting all size meters. Installs and maintains residential and commercial water meters up to 1 inch in size and serves as a point of contact to onsite and internal customers addressing water service issues, escalating issues as needed.

Work is performed under the supervision of the Water Services Supervisor. This position does not supervise.

• Reports to various work sites to collect direct and automatic meter readings.
• Uses mapping systems to route daily work locations efficiently for work order completion.
• Locates and identifies meters at residential and commercial properties to read, activate, or deactivate service.
• Performs routine daily operator-level maintenance and meter replacements for existing meters.
• Documents meter reading problems and other meter issues.
• Removes debris and cuts vegetation to gain access to meters.
• Performs activation and deactivation of service.
• Applies meter locks/unlocks on delinquent accounts.
• Re-installs and resets damaged meter boxes.
• Installs endpoints to existing customer water meters for monthly meter read collection activities.
• Extracts water usage data from electronic reading devices to provide consumption data to customers.
• Performs routine investigations for high bills, high consumption, non-registering meters, re-service meters, and investigations regarding meter operations and assessments.
• Submits investigation reports to the customer service team for billing updates or corrections.
• Investigates possible tampering at water meters by inspecting and documenting on-site findings, taking photos and noting other pertinent information for reports as needed.
• Investigate and address leaks at the meter to determine if the leak is on the city side or the customer side of the meter, providing any necessary evidence and submits an investigation report.
• Utilizes the utility billing and asset management systems to create, document and close work orders for the maintenance division as they relate to meter maintenance, replacement, and repair.
• Ensures that all data is entered accurately.
• Creates service requests in the asset management system when referring to work performed by the Maintenance division.
• Submits, maintains, and ensures the accuracy of data records.
• Enters meter reading trouble codes into the meter reading handheld device to accurately troubleshoot or request maintenance as needed.
• Responds to and resolves internal and external customer inquiries in person or by phone.
• Performs all other duties and tasks as assigned.
• Assists with special projects and assignments as required by business needs.
• Represents the department at offsite events when needed.
• Performs other duties as assigned.

This position is a primary driver and will be expected to operate a city vehicle. This position requires work in various climate and working conditions and includes indoor and outdoor work with heavy exposure to extreme physical, ergonomic, or emotional hazards. Work schedule may include weekends, evenings, and on-call hours as well as travel to all Tucson Water sites, with some sites in remote locations.

All duties and responsibilities listed are subject to change.

• Education:
  
  High School Diploma or GED
• Experience:
  
  At least one (1) year of relevant experience
• License Requirement:
  Valid and unrestricted driver’s license
• Equivalency:
  Any combination of relevant education and experience may be substituted on a year-for-year basis

• One (1) year of directly related experience in reading utility meters, reading water meters, or installing water meters.
• Experience with the use of utility billing systems, mapping, and asset management systems.
• Intermediate knowledge of Microsoft Office applications (Word, Excel, and Access).
• Experience with operation and maintenance of equipment such as handheld metering devices, shovels, and digging bars.

Job Profile J4041 - Utility Service Technician I

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