Resource Specialist; BT - Stability Programs

Overview

The Primavera Foundation is co-creating pathways out of poverty through outreach, housing, workforce development, comprehensive community development, home ownership, and financial education.

About the role

The Housing Stability Resource Specialist aims to help individuals and families experiencing homelessness move as quickly as possible into permanent housing, through resource referrals and individualized service planning. This is done through a combination of home- and community-based case management.

The successful candidate will be a culturally-sensitive social services professional who has a positive outlook and influence on others, successfully facilitates processes, works with a sense of urgency, is disciplined, detail-oriented, results-oriented, sets high standards for themselves and others, and demonstrates thoughtful and detailed planning skills.

(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership)

• Conduct initial eligibility screening and documentation for programs
• Maintain a caseload and work with participants to create individualized Housing Stability Plans
• Ensure consistent and meaningful engagement with assigned households
• Assist with housing search and application processes
• Provide ongoing advocacy and mediation between the client and landlord
• Maintain positive working relationships with landlords, and urgently assist in resolving tenancy issues that arise
• Conduct home visits and case management appointments, document participant progress on goals
• Conduct ongoing needs assessments and reviews, using established program tools
• Communicate with the household’s other community support providers to effectively coordinate care
• Assist with applications for mainstream benefits, and effectively connect participants to community resources
• Complete housing inspections, move-in tasks, and documentation to program standards
• Maintain 100% accuracy in financial processes, such as adhering to eligible costs, regulations, and internal expenditure workflows
• Complete data entry, including case notes in the Homeless Management Information System (HMIS), maintain 99% accuracy and consistently meet timeliness standards
• Maintain a 90% success rate of people leaving the program stably housed
• Maintain confidentiality and privacy of participant information, as well as maintain a minimum of 95% accuracy in case file audits
• Participate in trainings, team meetings, and organizational events
• Work collaboratively across programs and departments
• Consistently demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership
• Other duties as assigned

• Ability to work in a professional manner with a diverse and sometimes challenging population—excellent people skills and conflict resolution skills
• Extensive knowledge of services for individuals and families experiencing homelessness, familiarity with the greater Tucson community, including mainstream social services, employment, and housing options
• Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, landlords, and volunteers
• Excellent organizational and time management skills, able to perform duties successfully with minimal supervision
• Proficient computer skills, experience using software, including Microsoft Suite with emphasis in Outlook, Word, Excel, and use of database systems
• Strong and effective written and oral communication skills

• Bachelor’s degree in Social Work or related field
• Two years of experience in a social services program providing case management services
• One-year of experience working with people who are low-income and/or experiencing homelessness
• Have a level one fingerprint clearance card, or the ability to obtain one within 30 days of hire
• Have CPR/First Aid certification, or obtain within 90 days of hire
• Must have reliable transportation, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage to attend off-site meetings and conduct home…