Community & Workforce Specialist - Community Assistance Division

Job Summary

Community & Workforce Specialist I – plays a vital role supporting residents seeking homelessness prevention resources, emergency assistance, Emergency Eviction Legal Services (EELS), and workforce‑related support. Specialists act as the first point of contact for community members in crisis, conducting eligibility pre‑screening, providing resource navigation, completing referrals, and ensuring compassionate, timely service.

• Participates in day‑to‑day operational and support activities of the Community & Workforce Development Department.
• Provides direct services urgently and compassionately to clients via phone, email, online, or in person.
• Assesses the needs of community members and provides guidance on appropriate resources based on individual needs.
• Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
• Represents the program or work unit at community events and in meetings with County personnel and/or community partners.
• Provides administrative and other support essential to the completion of program or work unit objectives.
• Communicates with and participates in program activities in coordination with other County departments and community partners.
• Provides input to management in the development of program goals and objectives.
• Manages and maintains records of program participants and their progress.
• Performs other duties as assigned in support of the overall goals and functions of the Community & Workforce Development Department and Pima County.

• Associate’s degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head.
• OR one year of experience with Pima County as a Community & Workforce Technician I or II or a similar Pima County position.
• Qualifying education and experience must be clearly documented in the application.

• Minimum one year experience handling high‑volume call centers, helplines, or client‑facing phone support lines.
• Experience with local housing resources, emergency assistance programs, utility assistance, and basic eligibility requirements.
• Experience conducting screenings, collecting information, and accurately entering case notes or data into client management systems.
• Experience navigating client databases and scheduling tools.
• Minimum one year experience working with diverse populations, including individuals with disabilities, seniors, veterans, or families in crisis.
• Experience organizing and managing multiple tasks (scheduling, documentation, follow‑up, referrals).
• Bilingual (English/Spanish).

• Valid driver license at time of application.
• Valid AZ driver license at time of appointment.
• Subject to a 39‑month DOT Motor Vehicle Record review.

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.