Community & Workforce Specialist - Community Assistance Division

Community And Workforce Specialist I

Job Type: Classified

Job Classification: 5811 - Community & Workforce Specialist I

Salary Grade: 5

Hiring Range: $20.11 - $23.63 Per Hour

Pay Range: $20.11 - $27.15 Per Hour

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

This is a grant funded position.

The first review of applications will be on 05/29/2026.

The Community and Workforce Specialist I plays a vital role in supporting residents seeking homelessness prevention resources, emergency assistance, Emergency Eviction Legal Services (EELS), and workforce-related support. These multiple positions are part of the Homelessness Prevention Hub, which will replace the former Community Action Agency (CAA) hotline and begin receiving EELS program calls. The Specialist serves as the first point of contact for community members in crisis, conducting eligibility pre-screening, providing resource navigation, completing referrals, and ensuring compassionate, timely service.

This role requires strong communication skills, attention to detail, and the ability to communicate clearly and compassionately with individuals in crisis or experiencing housing instability. Specialists must be comfortable problem-solving, asking clarifying questions, and navigating unfamiliar client situations, while maintaining professionalism and empathy. The position benefits from knowledge of community resources such as financial assistance, employment programs, tenant support, and workforce development services, as well as experience with conflict resolution, de-escalation, or trauma-informed care approaches.

Success in this role also requires the ability to work collaboratively in a fast-paced team environment and adapt to evolving program needs as the Hub continues to grow.

Essential Functions:

• Participates in the day-to-day operational and support activities of a functional program or work unit within the Community & Workforce Development Department;
• Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person;
• Assesses the needs of community members and provides guidance on appropriate resources based on individual needs;
• Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance;
• Represents the program or work unit at community events and in meetings with County personnel and/or community partners;
• Provides administrative and other support essential to the completion of program or work unit objectives;
• Communicates with and participates in program activities in coordination with other County departments and community partners;
• Provides input to management in the development of program goals and objectives;
• Manages and maintains records of program participants and their progress;
• Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.

Minimum Qualifications:

Associate's degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment.

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

One year of experience with Pima County as a Community & Workforce Technician I or II or similar Pima County position, as determined by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications:

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum one (1) year experience handling high-volume call centers, helplines, or client-facing phone support lines.
• Experience with/knowledge of local housing resources, emergency assistance programs, utility assistance, and basic eligibility requirements.
• Experience conducting screenings, collect information, and accurately enter case notes or data into client management systems.
• Experience navigating client databases and scheduling tools.
• Minimum one (1) year experience working with diverse populations, including individuals with disabilities, seniors, veterans, or families in crisis.
• Experience organizing and managing multiple tasks (scheduling, documentation, follow-up, referrals).
• Bilingual (English/Spanish).

Selection Procedure:
Pima County Human…