STAR Operations Specialist - 1st and 3rd Shift

Operations Specialist II at STAR Village

The Primavera Foundation is a non-profit community development organization that has been co-creating pathways out of poverty and strengthening the Tucson community since 1983 through a variety of programs and services.

The Operations Specialist II at STAR Village is responsible for creating and maintaining a safe, secure, and trauma-informed environment for all residents. This tent site operates with a harm reduction approach and fosters a stable, collaborative community for 25 women. This includes consistent site monitoring, conflict resolution, and coordination with leadership and partner agencies. The Resident Specialist plays a key role in supporting women living in the outdoor encampment, which serves as a transitional space toward permanent housing.

They help maintain a stable and respectful community, provide sanitation oversight, and collaborate with the City of Tucson and Old Pueblo Community Services to uphold high operational standards.

Successful candidates are empathetic, dependable, and committed to helping others. They model respectful behavior, follow safety protocols, and contribute to a harm reduction approach that supports healing and self-sufficiency for 25 women.

SHIFTS AVAILABLE:

• 1st
  
  Shift: 6:00 a.m.
  
  - 4:30 p.m.
• 3rd
  
  Shift: 4:00 p.m.
  
  - 2:30 a.m.
• Option of working four 10-hour days or five 8-hour days
• Differential Pay, from 6 p.m.
  
  - 6:30 a.m., you make $2.50/hr on top of your hourly pay.

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the leadership):

• Staff must be comfortable working outdoors in various weather conditions, including heat, rain, and wind.
• They should be able to function effectively in a moderately noisy and fast-paced outdoor setting.
• Staff are expected to walk the site regularly, stand for extended periods, and lift supplies as needed.
• Ensure compliance with all operating policies, program rules, and contractual obligations in alignment with Primavera standards and partner agency requirements.
• Assist with referrals, intakes, and coordination of volunteers, interns, and other support staff on-site.
• Maintain a visible, supportive on-site presence during assigned shifts, including perimeter checks at least every two hours and completing the proper tracking logs.
• Provide training, guidance, and support to program interns and volunteers in collaboration with the Program Manager, including during crises.
• Uphold and model trauma-informed, gender-responsive practices, especially in conflict de-escalation and resident engagement.
• Monitor adherence to community agreements and respond promptly to violations or safety concerns.
• Document incidents, resident concerns, and shift activities in daily logs and ensure accurate intake entry and tracking in Service Point/HMIS and other systems.
• Coordinate with service providers and ensure appropriate site access and support for external partners.
• Oversee camp inventory and supplies, including weekly/monthly tracking and coordination with Philanthropy Services for donations and sack lunch assignments.
• Attend regular 1:1 check-ins, monthly team meetings, and conduct monthly house meetings.
• Support basic site upkeep and report maintenance or safety concerns to the appropriate departments.
• Ensure compliance with food handling, health, and safety regulations in coordination with maintenance and leadership.
• Foster a respectful and inclusive environment for all residents, staff, and volunteers.
• Maintain confidentiality of all participants, staff, and volunteer information across all Primavera programs.
• Represent Primavera positively in all interactions with residents, volunteers, and the public.
• Attend agency-wide and team meetings, training, and professional development sessions as required.
• Perform other duties as assigned by leadership.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Certification in non-violent de-escalation techniques, or willingness to obtain through Primavera-provided training.
• Excellent verbal and written communication abilities and strong conflict resolution skills.
• Demonstrated ability to work effectively in emotionally challenging situations and with individuals from diverse cultural backgrounds.
• Self-motivated, highly organized, and capable of meeting deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and general computer literacy.
• Able to work both independently and collaboratively as part of a rotating team.
• Skilled in prioritizing tasks, managing multiple responsibilities, and coordinating with team members.
• Experience in planning, organizing, and executing projects with minimal supervision.
• Strategic thinker with sound judgment and the ability to make informed decisions.
• Proven leadership qualities, conflict management, and fostering a positive team culture.
• Strong understanding of health and safety compliance standards.

MINIMUM QUALIFICATIONS:

• High school diploma or…