Shelter Guest Advocate

Compensation

• Base Pay $17.01 / Hour
• Employee Type Full Time Non-Exempt
• Required Degree 2 Year Degree

• Name GRM Employment
• Email

• 3-plus years of experience in behavioral assessments, client advocacy, social work, providing expedient customer service, and clerical processes
• Proficient listener, problem solver, and meticulous attention to detail
• Proficient computer abilities using Microsoft Office and web-based management systems
• Creates an environment of social positivity, and a passion to serve people
• Associate’s degreeor postsecondary certificate from a college or vocational school, a plus
• Maintain a valid Arizona Driver’s License and must have a clean driving record
• Bilingual English/Spanish a plus

• Some local travel to other locations for meetings or other business-related needs
• Requires frequent sitting, standing, and walking and lifting, carrying, pushing, and pulling objects weighing up to 50 pounds

• The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.

• Full-time exempt; eligible for benefits; eligible for paid time off
• BFOQ (Bona Fide Occupational Qualification) Faith aligned

Program Director

17.01 5,834.76

• Under the leadership of the Shelter Advocates Manager, the Shelter Guests Advocate supports our guests by walking them through the process of homelessness to self-sufficiency. This includes providing information, and resources, answering questions, and responding to requests, to help ensure 7day to 90-day shelter guests’ needs are being met according to the shelter program services offered at Gospel Rescue Mission.
• Warmly greet all guests, including but not limited to, visitors, volunteers, vendors, staff, guests, donors, community groups, church groups, and public officials.
• Pray with, advise, and direct the efforts of guests relating to spiritual, personal, and program needs
• Actively participate in the process of raising the standard and developing the Shelter Advocate Services
• Obtain and maintain current and accurate signed Release of Information forms for guests
• Comply with the HIPAA Compliance and Enforcement, Privacy, and Security Rules, and GRM’s Confidentiality Policy
• Maintain thorough and timely guest records in a cloud-based tracking system; and document any interactions, concerns, or other pertinent information regarding guests.
• Advocate for and collaborate with outside agencies as needed for guest care.
• Assess eligibility, assist New Guest Intakes with enrolling in Housing Search services upon entrance into the program, and develop an individualized plan for each guest.
• Teach basic computer skills including Microsoft Office Suite, typing, basic internet skills, and use of other programs as appropriate.
• Monitor the progress of the guests’ individualized plan, and that goals and objectives are met.
• Assist guests with transportation as needed.
• Provide written correspondence as needed.
• Provide crisis intervention and conflict resolution as needed.
• Lead guests in program and accountability processes.
• Check and respond promptly to voice mail and email.
• Participate in group outings and special events.
• Assist with breathalyzer and urinalyses as needed.
• Assist and support all volunteers as needed.
• In a moderate to fast pace, achieves weekly, monthly, quarterly, and annual success goals (and others) as approved and by GRM benchmarks and strategic plan
• De-escalate adverse situations, both physically and emotionally, and appropriately redirect or initiate other measures to control behavior by providing appropriate crisis intervention and conflict resolution as needed.
• Attend professional training and networking opportunities as directed.
• Attend staff meetings or other meetings as directed.
• Perform other duties as assigned.

• Achieve weekly, monthly, quarterly, and annual success goals as approved and by GRM benchmarks and strategic plan
• Attend professional training and networking opportunities as directed
• Attend staff meetings or other meetings as directed
• Perform other duties as assigned