Career Plus Case Manager

Tucson, Arizona, United States – Full Time

Immediate Start

The Career Plus Case Manager provides support to program participants by assisting with educational needs, resume writing, job searches, and job retention. They are also responsible for maintaining accurate participant files, conducting intakes, and ensuring compliance with DES requirements.

• Schedule and complete all intakes for potential participants.
• Process all intake paperwork.
• Participate in various job fairs and other community events as needed.
• Keep accurate monthly records for all students and their files, including Employment Assessment, Employment Career Development Plan (ECDP
  - Initial & Revised), Monthly Case Notes, and Time Logs, receipts for supportive services, and demographics statistics.
• Staff all support service requests with the Program Director to ensure the participant is referred and verified for SNAP CAN.
• Execute support service requests after approval and ensure all necessary documentation is completed.
• Assist the Program Director with DES student file audits.
• Complete SNAP monthly paperwork due by the 1st Monday of every month.
• Ensure all participant files are kept up to date.
• Work with participants to identify any life and/or employment hurdles, and complete the service plan monthly.
• Meet with all students at least monthly to update their service plan.
• Assist students with resume writing and the job search process.
• Keep regular contact with students for ongoing support.
• Be able to help and support students with emergencies after hours as needed.
• Provide input on annual reviews when requested.
• Draft letters and develop forms to help communicate and create a positive image with the public and peers.
• Personally grow in leadership and spiritual life to exemplify the characteristics of a cultural champion.
• Represent Miracle Center and GAP Ministries to the public in a positive, professional, and responsible manner.
• Follow the agency chain of command in a responsible and supportive manner.
• Be able to accept constructive feedback and suggestions for improvement.
• Comply with Miracle Center and state confidentiality policy.
• Perform other appropriate tasks as assigned by the Program or Executive Director or CEO.

• 2 years full‑time experience performing supervisory responsibilities or highly responsible work related to tasks assigned to this position.
• Proven ability to effectively function in a multi‑faceted agency in a teamwork manner.
• Understand the principles and flow of the service plan process and be able to execute.
• Ability to intervene in crisis situations and/or attempt to avert potential crises.
• Requires strong oral and written communication skills.
• Ability to work well with ever‑changing priorities and/or situations.
• Proficient in the use of a personal computer and corresponding programs; preferably experience with Microsoft Office Suite, Gmail, and Google Calendar (or similar web‑based and computer programs).
• Have personal attitude, conduct, and standards reflecting the qualities and values of the ministry that clients can respect and emulate.
• Must be a self‑starter who can work well with people at all levels both in and out of the office. Can stay calm in tense situations and utilize common sense and logic.

• Hold a Bachelor’s degree in Social Work, Psychology, Social Work or a related field; or an Associate’s degree plus at least two years of experience in case management and providing services to participants; or a high school diploma plus four years of experience in case management.
• Must be at least 22 years of age.
• Successfully pass FBI Criminal Background Check and procure a Level 1 Fingerprint Clearance Card.
• Successful clearance of Arizona Department of Child Services Central Registry database, negative drug screen, and verification of legal ability to work in the United States.
• Two supportive personal reference checks of those listed on application as well as employment verification of the last two years of most recent employment.
• Must have a valid driver license in effect for at least five years, meet the insurability requirements of Miracle Center, and…