Case Manager

Why build your career at VQ?

At Vision Quest (VQ) , we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures.

VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve.

Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation.

Every role contributes to helping children and families succeed.

We are committed to transparent and equitable pay practices.

Internal promotions and leadership development pathways.

Accountable, supportive leadership focused on long-term success.

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• Employee Assistance Program
• Company-paid Life and Short-Term Disability
• 401(k) with employer match

At VQ, we are building more than programs.

The Case Manager plays a crucial role in providing compassionate support and guidance through the reunification or

repatriation process to children in care. This position involves assessing the unique needs and circumstances of each

child, coordinating and guiding sponsors and children through the reunification or repatriation process, finding

resources in their community to meet their needs as they prepare for release, and advocating for their rights and

well-being. The Case Manager works closely with the child, parents, sponsor(s), legal representatives, and

government agencies to ensure an expedited but safe reunification or repatriation.

$3,000 Sign-on bonus

• Oversee the comprehensive management of case services, ensuring strict adherence to protocols for child and sponsor evaluations, human trafficking screenings, and the expedited and secure discharge of minors.
• Maintain meticulous documentation to guarantee compliance with Vision Quest, State, and Federal regulations, conducting thorough reviews of all assessments, Family Reunification Packets, and related documents for precision and correctness prior to submission.
• Ensure the timely and accurate submission of all reports and deliverables in accordance with Office of Refugee Resettlement (ORR) guidelines, state licensing requirements, and Vision Quest's incident reporting policies and procedures.
• Communication and Coordination:
  • Maintain ongoing communication with ORR for safe and timely child release.
  • Maintain regular contact with various outside stakeholders, including assigned case coordinator, child attorneys, and child advocates.
  • Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to children.
  • Assist with referrals and coordination of any specialty services.
  • Maintain professional communication with all stakeholders, including child sponsors and family members.
• Logistics and Travel Arrangements:
  • Ensure timely travel arrangements for a timely discharge after the case is approved for release.
  • Ensure that travel arrangements are completed for program staff transporting children for reunification or transfer purposes (may include booking airfare, hotel, and rental car).
  • Document all case management actions and communications as required by ORR.
  • Maintain an in-depth understanding of Vision Quest, licensing, and Office of Refugee Resettlement policies and procedures, and ensure that any updates are promptly incorporated.
• Other tasks and responsibilities as assigned by supervisors.

• Excellent interpersonal communication skills with ability to listen actively.
• Commitment to professional development and proactive research.
• Ability to work independently and as part of a team.
• Strong computer skills (Microsoft Office, Google Workspace, Google…