Victim Services Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The primary role of the Victim Services Caseworker is to provide comprehensive, victim-centered case management services for victims of crime. Responsibilities will include completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position is also responsible for assisting with programmatic and administrative tasks including case notes, case file management, and data collection.

Major Responsibilities:

Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and help identify and arrange social activities in-line with service plans

Provide crisis intervention to victims and their family members suffering from crime related trauma (through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking)
Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants

Assessing and evaluating the needs of victims while providing appropriate services and maintaining appropriate documentation

Build and maintain relationships with various local, state, and federal stakeholders including law enforcement agencies

Develop strategies to further assist in the identification and referral of victims of crime in Arizona Ensure acute needs are met in a timely and client-centered manner for each program participant

Provide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met Track program activities, compile data and draft reports as required by donor and agency specifications

Participate in all program meetings, staff development activities and generally be an engaged team member

Comply with all policies, procedures and protocols of the agency

Other duties as assigned

Key Working Relationships:

Position

Reports to:

Survivor Services Supervisor Indirect Reporting:
Interns/Volunteers Other Internal and/or external contacts:
The Victim Services Caseworker will be responsible for developing relationships within the IRC network and external relations with social service agencies and government entities

Internal: IRC Victim Services and Anti-Trafficking Programs External:
Arizona domestic violence coalitions, other OVC grantees, attorney offices providing pro-bono legal services, law enforcement, social service agencies, community education presentations, community outreach

Job Requirements:

Education:

Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations.

Case management and/or victims assistance experience preferred

Demonstrated Skills and

Competencies:

Excellent written and spoken English skills

Strong organizational skills and detail-oriented

Excellent writing and analytical skills

Public Speaking and/or presentation experience preferred

Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment

Computer literacy, data base experience preferred

Ability to work independently and be a flexible team player

Language

Skills:

Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery …