Part-Time; Contractor) Community Success Manager; Tucson, AZ

Community Success Manager (CSM)

As a Community Success Manager (CSM), you will serve as a personal, in-person point of contact for 400+ families across two apartment communities in Tucson, AZ. Your mission is to help achieve community goals through engagement of residents. You will knock on doors, engage residents face-to-face, and help connect them to free benefits like telehealth, tutoring, financial tools, and Viva's mobile app—offered through a partnership between Viva and their property owner.

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to home ownership. We are creating equity for all through housing.

Viva partners with affordable housing communities to achieve mission-critical community goals like reducing unpaid rent, and increasing the probability that an individual or household will stay in the community by renewing their lease. We support these goals by connecting residents to meaningful resources across health, education, and financial wellness.

Through Viva, residents can access services like telehealth, tutoring, and financial tools designed to support stability and long-term mobility, including opportunities to save, invest, and work toward goals like home ownership.

Our mission is to create equity through housing by ensuring families not only have a place to live, but access to the resources they need to thrive. For our customers, who are the housing partners, stabilizing residents helps stabilize the community including the business side of managing and owning affordable housing.

As a Community Success Manager (CSM), you will own resident engagement and outcomes across 200+ households in your assigned communities.

You will serve as a trusted, in-person point of contact, building relationships with residents and helping them access benefits that improve their day-to-day lives.

This is a high-ownership, field-based role. Your primary tool will be data analysis to map progress to community goals and determine the best strategies going forward.

To accomplish this our data shows you must be willing to invest your time toward in-person engagement —most often through door knocking—but your responsibility goes beyond outreach. You are expected to use strong judgment to prioritize your time, adapt in real time, and translate brief interactions into meaningful outcomes for residents.

By helping residents access and use Viva services, you contribute to broader outcomes such as increased housing stability (retention), improved financial health, and long-term pathways toward goals like savings and home ownership.

Success in this role is measured by your ability to contribute to meaningful outcomes for both residents and the community, such as:

• Resident stability and retention:
  Helping residents access resources that improve their day-to-day stability and overall experience in the community
• Benefit activation and usage:
  Ensuring residents not only learn about Viva services, but successfully use them (e.g., telehealth, tutoring, financial tools)
• Financial progress:
  Supporting residents in engaging with tools that help them save, reduce financial stress, and plan for the future
• Trust and relationship-building:
  Becoming a consistent, reliable presence that residents turn to for support
• Insight generation:
  Identifying patterns, barriers, and opportunities that inform how Viva improves its services and approach

Top performers consistently turn conversations into action and use what they learn in the field to strengthen how Viva serves communities.

What You'll Do