Reengagement Supervisor

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Professional Full-Time Tucson, AZ, US

Salary Range: $48,000.00 To $50,000.00 Annually

• Demonstrate company’s values at all times.
• Works with the Program Manager and VP of Community Engagement to plan, implement and manage programs and services that serve youth.
• Directly supervise and provide ongoing guidance, support, and performance oversight to two Reengagement Coordinators.
• Monitor data quality and compliance across Apricot, HMIS, and other required systems; identify and address missing or inaccurate information.
• Coordinate all program outreach for recruitment of volunteers, youth, and program partners.
• Conduct regular audits of participant records in Apricot to ensure intakes, required documents, contact notes, referrals, and services are complete and accurate.
• Track documentation deficiencies and provide staff with timely follow-up, continuous improvement trainings, coaching, and deadlines for corrections.
• Support program readiness for internal and external monitoring by ensuring records, documentation, and data meet grant, contract, and organizational requirements.
• Ensure physical participant files are created, organized, and maintained according to program requirements.
• Monitor data quality and compliance across Apricot, HMIS, and other required systems; identify and address missing or inaccurate information.
• Communicate effectively (both written and verbal) with Goodwill staff members and volunteers, local schools, behavioral health agencies, local employers, parents/families and the Juvenile Justice System (JJS) and engage them in activities related to Goodwill Youth Reengagement Centers.
• Keep the Vice President of Community Engagement and Program Manager informed of unusual and/or crisis situations as they arise.
• Serve as a Goodwill Ambassador in the community and engage in community outreach, resource development, and networking activities in order to grow and market the program.
• Review submitted data with Vice President of Community Engagement and Program Manager on regular intervals and conduct follow-up on any missing or incomplete data (to include the internal G & O process).
• Maintain and track attendance hours for youth participants in work experience.
• Stay informed on any policy, procedure, or activities that affect the program including CARF regulations and federal regulations related to funding source (conditions of awards).
• Participate in all required trainings provided by funding source and GISA, as needed.
• Ensures all safety rules are adhered to and the general upkeep of the facility meets the standards of Goodwill Industries of Southern Arizona, Inc. Reports accidents or injuries immediately
• Other duties as assigned.

• Bachelor’s degree in Social Work, or related field preferred
• Strong community ties and critical relationship with communities of color
• Relevant lived experience with the justice systems
• Minimum of 2 years of experience with at-risk youth and the juvenile justice system required
• Prior supervisory experience preferred
• Excellent presentation skills
• Experience with recruitment and case management preferred
• Excellent verbal and written communication skills
• Computer skills to include Microsoft Word, Excel, and Outlook
• Must possess or be able to obtain:
  Level 1 Fingerprint clearance card within first 90 days
• Must have reliable transportation, possess a valid AZ driver’s license, current auto insurance and meet Goodwill’s acceptable driving record insurance requirements to travel throughout the Southern Arizona area.
• Ability to travel in Tribal communities in Pima County.
• Ability to develop and maintain effective working relationships with all individuals.