Shelter Operations Specialist; Casa Paloma - 2nd Shift

Currently hiring for:

• 2nd
  
  Shift: 5:30 p.m.
  
  - 12:00 a.m.

* Will vary to meet program's needs

• Differential Pay, from 6 p.m.
  
  - 6:30 a.m. you make $2.50/hr on top of your hourly pay
• Hazard Pay, an additional $150 paid in a lump sum to your first check each month
• Robust benefits package (Medical, Dental, and Vision)
• 401(k) with company match

• High school diploma or equivalency
• 1 year of experience working with people experiencing mental health concerns, substance use, housing insecurities, or lived experience.
• Proficiency with computer systems and software, including database programs.
• Ability to work evenings, weekends as needed and be flexible to meet shelter needs.
• Reliable transportation, a valid driver’s license, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.
• Serv Safe Certification, or ability to obtain.
• Mental Health First Aid Certification, or ability to obtain.
• First Aid and CPR certification, or ability to obtain.
• Level 1 Fingerprint clearance card, or ability to obtain.

• Bilingual – English/Spanish
• One year of experience working with people in a shelter setting, or trauma-related work experience, or direct behavioral health services.
• Extensive Knowledge working with people experiencing addiction or mental health issues.
• Extensive Knowledge of community services and ability to coordinate.
• Knowledge of Service Point (HMIS) system to easily transition into position.

• Interact with participants, volunteers, and fellow staff in a professional manner, reflecting Primavera’s Guiding Principles of integrity, respect, accountability, compassion, and leadership
• Assist with orientation process and welcome participants in the residential setting, providing guidelines, answering questions, ensuring adherence to rules, encouraging positive behaviors, responding to issues and problems, and ensuring a professional, respectful, and safe environment
• Cross-train in all Residential Team Member duties, as outlined in this description
• Provide coverage for and assistance to other Residential Team Members as assigned
• Provide support in daily Shelter operations including laundry, maintenance, cleaning and perimeter checks.
• Complete random rounds a minimum of once every hour
• Accurately complete required paperwork for any shift, including Unusual Incident Reports
• Keep the daily log of participant information and shelter happenings up to date with relevant and thorough information.
• Carry out Shelter guidelines and maintain a peaceful environment at all times
• Communicate any participant concerns to the Program Manager, Resource Specialists, and other Residential Team Members, and assure a shift note is sent out at end of each shift.
• Participate in debriefings at each shift change.
• Complete required data entry in a timely and accurate manner.
• Issue receipts for donations as appropriate.
• Allocate participant beds logging information in the shelter database.
• Recruit participant volunteers for the chore list.
• Train, assist, and supervise participant volunteers in completing their assigned chores.
• Work as independent leaders with volunteers and participants.
• Supervise participant volunteers at all times.
• Answer the telephone, taking messages as appropriate
• Safeguard the inside and outside areas of the shelter
• Prepare coffee and ensure it is ready by 7:30am during the week, 8:30am on weekends and assist with breakfast prep and other assistance needed in the kitchen as needed.
• Ensure cleaning procedures are followed after meal preparation when participants are…