Case Manager

# Case Manager Hot Job Fully Remote   
• Tucson, AZ 85716## Overview Salary Range $21.16

Level Experienced## Description
*
* Purpose:

** This position provides in-home case management services to individuals living in Pima County  who are eligible for assistance under the Community Services System.  
*
* Reports To:

** Case Manager Supervisor  
** Category:
** Full-time, Non-Exempt  
** Compensation:
** Dependent upon relevant education, experience, and preferred qualifications.  Schedule, Post of Duty, & Travel Requirements:  
• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.  
• This position is located remotely unless other arrangements have been approved by the  supervisor.  
• Frequent travel is required between clients homes and PCOA locations.  
** Major

Duties & Responsibilities:

*
* • Travels throughout Pima County to the client's home to conduct in-depth assessments based on  client reports, professional judgments, and observations.  
• Works with clients to develop care plans, monitor satisfaction, and adjusts ongoing contracted  in-home services as needed.  
• Communicates with clients, family members, contracted providers, and other community  members via phone calls, emails, faxes, letters, and other forms of communication promptly.  
• Adheres to contract guidelines, including mandatory contacts, data entry, and limits on services.  
• Ensures client files are accurate and updated and maintains required case and program records  as required in an accurate and timely manner.  
• Researches, refers, and when needed, assists clients in applying to resources both within PCOA  and in the community, including transitioning to other levels of care as appropriate.  
• Maintains a professional demeanor when assisting clients in crises, attempting to de-escalate  when possible and knowing when to bring in further assistance when needed.  
*
* Essential Functions:

*
* • Attends and actively collaborates with others at all scheduled meetings and trainings.  
• Builds and maintains a cooperative working relationship with others.  
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and  timeliness.  
• Works independently and collaboratively with others with minimal supervision.  
• Performs tasks at a proficient level and handles more difficult, complex, or irregular tasks.  
• Ensures that work adheres to local, state, and federal governmental regulations, and other  applicable rules and requirements.  
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).## Qualifications|  || --- ||
** Qualifications** || An equivalent combination of education and experience related to the position may be considered. ||
* A Bachelor's degree in Social Work, Human Services, or a closely related field or an equivalent combination of education and experience;
Master’s Degree Preferred
* At least two (2) years of experience in case management and/or social services; three (3) years is preferred.
* Must have reliable transportation.
* Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry   background clearance (Paid by Employer).

* Bilingual in English and Spanish is preferred. ||
** Knowledge, Skills, and Abilities** ||
* Knowledge of case management/care coordination practices, rules, regulations, and requirements.
* Knowledge of the aging process, issues, and health problems associated with aging and disabilities.
* Skill in using Microsoft Office suite and virtual collaboration platforms.
* Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
* Ability to effectively adapt and maintain composure in high-stress…