Donation Center Specialist

Base Pay $15.15 - $18.5 / Hour

Employee Type Full Time Non-Exempt

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• Email

• 3-plus years of experience driving box trucks or equivalent
• Maintain a valid Arizona Driver’s License and must have a clean driving record (able to pass the DOT assessment)
• Ability to adhere to assigned routes, schedules, safety procedures, and driving laws
• Proficient communication, interpersonal, organizational, and social awareness skills
• Ability to use a phone, computer, printer, copier, and other standard office machinery
• Frequent use of Microsoft Office products and web-based software
• Certified forklift operator a plus
• Bilingual/Spanish a plus

• Ability to work in an in-door/out-door climate
• Some local travel to other locations for meetings or other business-related needs
• Requires frequent sitting, standing, and walking and lifting, carrying, pushing, and pulling objects weighing up to 50 pounds

The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.

• Full-time 40 hours per week nonexempt; eligible for paid time off; eligible for benefits
• BFOQ (Bona Fide Occupational Qualification) Faith aligned

Reports to: Donations Center Manager

Starting rate of pay: $15.15

The Donations Center Specialist serves as a frontline ambassador of Gospel Rescue Mission (GRM) and is often a donor’s first impression of our ministry. This role supports daily donations operations through safe and efficient box truck driving, donor interaction, receipting and documentation, sorting and organizing donated goods, and maintaining a clean, safe Donations Center environment. The Specialist demonstrates Christ-like customer service, treats all individuals with dignity and respect, and supports GRM’s mission through professional, timely, and service-oriented work.

• Receive daily pickup/delivery schedule from the Donations Center Manager; complete scheduled vendor and donation pickups and unload items
• Drive, load, and operate a box truck safely and efficiently following assigned routes, schedules, safety procedures, and driving laws
• Receipt donors and submit receipts, logs, counts, and paperwork accurately and on time
• Use technologies (cell phone, email, computer, GPS & maps) effectively
• Lift/move/sort furniture, food, clothing, etc.
• Lift, move, sort, organize, and store donated goods (furniture, food, clothing, etc.) on the truck and within the Donations Center
• Deliver donations to other agencies, churches, other GRM centers, or guests as needed
• Move/count/manage Donations Center inventory
• Work collaboratively with volunteers and helpers to load, move, and store items safely and efficiently
• Utilize good public relations with volunteers, donors, the public, staff, and outside persons
• Complete accurate paperwork, receipting, counts, and logs
• Maintain and clean trucks and the Donations Center
• Oversee and train shelter/recovery guests and/or volunteers on truck duties and safe handling practices as assigned
• Report all vehicle issues and concerns to Donations Center Manager and be available for necessary response, i.e. take to an automotive shop, etc.
• Provide routine maintenance and assure cleaning of all GRM vehicles as deemed necessary
• Receive and make donor/vendor calls as needed; support donor communication and logistics
• Assist with the pickup and delivery of inner-center mail to appropriate locations as needed
• Maintain Donations Center cell phone in good working order
• Complete dump runs as scheduled or deemed necessary
• Record and report outcomes of GRM outreach efforts as outlined in department playbook

Perform other duties as assigned

• Ability to interact comfortably and respectfully with GRM leadership, donors, business partners, church partners, volunteers, guests, and community members from diverse backgrounds—representing GRM with excellence and Christ-like service
• Proven ability to safely operate a box truck, follow assigned routes and schedules and GRM safety procedures
• Clear, courteous verbal and written…