Fleet Services Rental Dispatcher

Fleet Services Rental Dispatcher

Posting Number: req
26833

Department:
Motor Pool Garage

Department Website Link:
Fleet Services

Location:

Tucson Campus

Address:
Tucson, AZ USA

Parking and Transportation Services has a Fleet Services unit which includes rental fleet vehicles, maintenance and repair services and vehicle procurement. The current rental fleet consists of sedans, small and medium sized SUVs, minivans, 15-passenger vans, 4 wheel drive pickup trucks and SUVs. Additionally, several types and sizes of electric golf carts are available for rental use on campus.

The Fleet Services Rental Dispatcher supports the University's day-to-day rental fleet operations by servicing rental vehicles, providing customer service to rental customers via email, phone, and in person interactions, coordinating vehicle dispatch and maintenance activities, and utilizing fleet management software to process rental requests, perform data entry, and generate reports.

The work schedule for this position includes early morning hours on Saturday, afternoons hours on Sunday and 3 additional workdays during the Monday-Friday operating hours. Work hours and days may vary and are subject to change based on business needs.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .

• Refuel, clean, inspect, and prepare rental vehicles for customer use.
• Fuel vehicles at the on-site fuel pumps, operate vehicles through the automated car wash system, and perform interior cleaning in the vacuum/detail bay.
• Perform interior cleaning tasks including vacuuming, window cleaning, and additional detailing as necessary to ensure vehicles meet department cleanliness standards.
• Conduct routine vehicle inspections to identify and document any damage or maintenance concerns.
• Inspect vehicle exteriors for body or glass damage, visually examine tires for excessive wear or damage, verify proper operation of lights, turn signals, and climate control systems, and ensure vehicles are free of items left behind by previous rental customers.
• Maintain vehicle readiness and safety standards to support a positive customer rental experience.
• Serve as the primary point of contact for rental customers at the dispatch desk, providing professional and timely customer service.
• Answer incoming phone calls, respond to customer emails, and address rental inquiries, requests, and concerns.
• Assist customers with vehicle pickup and return processes, ensuring a positive rental experience.
• Coordinate the scheduling and dispatch of rental vehicles based on customer reservations and operational needs.
• Monitor vehicle availability and readiness to ensure on-time fulfillment of rental reservations.
• Coordinate vehicle repairs, inspections, and maintenance with internal garage staff and external service vendors.
• Track vehicle maintenance status and ensure repairs are completed in a timely manner.
• Identify and remove vehicles from the rental inventory when maintenance, repairs, or safety concerns require them to be taken out of service.
• Verify that all rental vehicles meet company standards for cleanliness, safety, and operational readiness before being dispatched.
• Ensure compliance with department policies, safety requirements, and fleet management procedures.
• Provide administrative support by preparing reports, scanning documents, performing data entry, and recording maintenance information in operational software systems.
• Assist with preparing international travel insurance documents for vehicles that will travel outside of the United States.

• Excellent verbal and written communication skills.
• Excellent organizational…